Program Manager Innovation and New Retail Concepts

Department: Commercial

Reports to: Manager, New Store Openings

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As the Program Manager, Innovation and New Retail Concepts, you will play a crucial part in developing and managing a Retail Pilot Program, supporting the successful implementation and optimization of new retail initiatives and ways of operating. The ideal candidate would have a strong background in retail operations, project management and a passion for driving both innovation and continuous improvement within the retail sector. You will partner with multiple teams and design a program to identify pilot projects, build project plans, measure impacts, and make recommendations on next steps. You will also understand and communicate the roadmap of future design changes impacting our stores.

This role is primarily based out of our North Vancouver office and is open to hybrid remote work.  

Meet Your Future Team:

Your role on the Operational Solutions team is key to our organization’s growth and business goals. The Operational Solutions team is in service of the business supporting our scalable store growth and achievement of our goals. Operational Solutions creates best-in-class guest experiences, supports overall retail operations, and creates processes that enable our business to operate effectively and scale for the future. You will be supporting by creating an operations program to unleash our retail teams’ potential and build a high-performance culture.

• Collaborating with various partners to design and track all retail pilot projects, integrating them into the broader business strategy
• Leading end-to-end execution of retail pilot projects from planning and launch to evaluation and refinement
• Building detailed plans with retail partners to ensure seamless implementations while creating clarity and minimizing impacts to the store team
• Monitoring and tracking pilot performance, using both observation and data-driven analysis to provide recommendations 
• Building and defining new operating principles based on pilot learnings
• Developing strategies to scale the pilot to the store fleet
• Partnering with the Retail Operations team to identify the ideal time and location for each project
• Developing a tool to track future design changes, ensuring relevant cross-functional partners are informed

• Conducting market research to identify emerging trends and technologies in the retail industry
• Developing principles and standard programming for retail operations
• Providing Project Management support on other Retail Store Projects, such and New Store Openings, Renovations and Decommissions
• Reviewing and consolidating feedback from stores and communicating learnings to our Store Development team

• You have a degree or post-secondary education in business or operations
• You have 5+ years’ experience in the retail operations or innovation industry
• You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization
• You have excellent communication skills
• You are able to analyze data and generate meaningful reports
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You have excellent project management skills
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values. 

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.

COMMIT. Set and deliver on bold objectives as we collectively raise the bar.

LIVE IT. Deepen your connection to nature and live your most purposeful life. 

LEAVE IT BETTER. Create a better world, together.

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