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Attentive

USA

Posted on: 04 August 2024

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Program Manager

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

The PMO at Attentive is responsible for managing the delivery of top initiatives and helping guide them from planning all the way through execution and ultimately tracking the results / KPIs and reporting them. We drive delivery excellence across the enterprise to ensure business outcomes are achieved.

Why Attentive needs you

Manage 2-3 top initiatives simultaneously with varying complexity and timelines

Ensure all parties are aware of the required work for which they are responsible for

Partner with leads to ensure dependencies are mapped and work is sequenced

Develop & publish a release plan based on the product requirements, technical design/challenges or constraints, operational needs, and GTM requirements

Work with the initiative leads to surface & resolve risks and issues (within the team before escalation to leadership)

Maintain full visibility with leadership and other critical stakeholders throughout planning/execution/launch of the initiative (including raising escalations)

Ensure results/KPIs are defined, tracked, and reported consistently

Conduct post mortems to assess and implement improvements on future initiatives

About you

2+ years of experience as a program manager working on engineering initiatives

Solid understanding and experience delivering highly complex tech programs/products from inception to delivery

Strong knowledge of the software development lifecycle and a track record of working across multiple functions and driving accountability (Engineering, Product, Design, Legal, Marketing, Sales, etc)

Effective communication skills to handle comms and facilitate discussions with teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects

Experience working in a dynamic, fast-moving environment where self-motivation, autonomy and self-decision making is needed (to an extent)

Ability to effectively manage ambiguity and competing priorities to help teams prioritize and focus.

Solid understanding of PMO best practices and the ability to implement on the ground with the initiative working group: release planning, dependency management, risk management

Analytical and problem-solving experience

Hard working and dedicated to doing an excellent job in all tasks

Organized with keen attention to details

Self-starter who finds ways to add value when processes are suboptimal

Skilled in navigating uncertain situations and pinpointing areas for improvement with a focus on finding solutions

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $120,000 - $170,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-LC1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.