Production Support Engineer

DomainTools is seeking a Production Support Engineer to join our team. We are looking for master problem solvers, who are quick learners with full stack experience. If you love a puzzle and a good challenge, we have a place for you! Our Production Support Engineers take ownership of urgent Production issues, facilitate, research and deliver code fixes across all our systems. Your role is to focus on our customer experience and work closely with our Account Managers, Customer Success and Delivery teams to ensure services interoperability, increased consistency, and directly improve our customers experience.

Our team’s vision is to create a self-service, GitOps driven, developer-centric platform that allows for continuous integration and deployment of our world class security applications to our hybrid AWS environment. We are curating a list of best in class tools while building what is missing to make getting our jobs done easier and deliver exemplary developer tooling.

Do you have a passion for providing customers with the best experience possible and have a bias to action? Do you believe in and practice DevOps philosophy and are excited about the security space? Don't miss out, contact us for more information! 

Location: Remote within the Philippines

Working Hours: 8 AM - 4 PM Pacific

Compensation: 200,000 - 220,000 PHP / month

Requirements

Job Responsibilities

• Prioritize and take ownership of Production support issues
• Investigate, code and maintain web-scale data gathering, processing and delivery systems
• Assist TechOps mitigate legacy systems and reduce tech debts
• Document findings
• Creative problem solving to necessarily complex systems 
• Work autonomously & across teams to achieve good customer outcomes
• Research and employ cutting edge techniques & technologies
• Provide code reviews, design feedback, demos, technical requirements & documentation
• Scope work and provide accurate estimates for reliable delivery 
• Accelerate engineering productivity, reduce operational toil, increase consistency, and improve the lives of your coworkers every day

Key Applicant Qualifications

• Full stack experience: 2+ years
• Professional development experience using various Python versions (2.7, 3.4, 3.5, 3.6, 3.X): 3+ years
• Other similar high-level languages considered as equivalent experience for this requirement on case-by-case
• Cloud infrastructure experience in AWS, Docker and Kubernetes: 2+ years
• Web-scale data engineering experience using technologies like MySQL, NoSQL, Hive, Hadoop, ElasticSearch, Cassandra, Redis, PySpark: 3+ years
• Linux/Unix experience: 3+ years
• Positive, customer centric attitude 
• High Initiative
• History of productivity, contributing value to the business
• Attention to detail & high quality results
• Excellent written & verbal communication skills
• Ability to coordinate across varied teams and departments
• Believe in and practice DevOps philosophy
• Excited about security space!

Pluses

• Bachelor's degree or higher in Computer Science/related field or equivalent experience
• Experienced in software services (SOA) troubleshooting 
• Production build and release management experience
• Experience in Data Pipelines such as Kafka, NATS or Apache Airflow
• Experience with serverless technology such as Amazon Lambda or Google Compute Engine

DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time. Although we are a remote friendly organization and provide great benefits and outstanding perks.

• Work with big data and machine learning that matters. We're not just trying to sell more ads or widgets, we're helping organizations improve their security and protect against cyber attacks and domain hijacking.
• Whatever hardware and software you need to do your job. Multiple 30 inch monitors - no problem, fully loaded MacBook Pros - no problem. Access to more processing machines than you can shake a stick at - no problem"

Tags