Production Manager

About Viator 

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Job Summary:

As Viator experiences significant growth and competition in the market, the demand for high-quality creative content has surged. To efficiently meet this demand and enhance our creative production processes, we seek a dedicated Production Manager. This individual will be instrumental in streamlining operations, managing resources effectively, and ensuring the timely delivery of top-tier creative outputs.

What You’ll Do

• Streamline production processes from concept to delivery for optimal resource allocation.

• Implement and refine new "ways of working" to enhance overall efficiency.

• Coordinate with cross-functional teams for seamless integration of creative elements into broader marketing strategies.

• Oversee project timelines and milestones to ensure timely delivery.

• Identify potential bottlenecks and implement solutions to maintain project schedules.

• Collaborate with internal stakeholders to define project scopes and objectives.

• Maintain high-quality standards for all creative outputs in line with company excellence goals.

• Conduct regular quality checks to ensure adherence to brand guidelines and creative briefs.

• Provide feedback and guidance to enhance output quality within the creative team.

• Optimize resource allocation to maximize productivity and minimize waste.

• Monitor workload distribution to prevent burnout and maintain team morale.

• Identify opportunities for process improvement and resource optimization.

• Provide leadership and guidance to the creative production team.

• Foster a collaborative and supportive work environment to enhance team morale and productivity.

• Identify training needs and opportunities for professional development within the team.

Skills & Experience

• Bachelor's degree in marketing, communications, or a related field.

• Proven experience in creative production management, preferably in a fast-paced environment.

• Strong understanding of workflow management is critical, including expertise across Asana, spreadsheets, written documents, presentation decks a plus. 

• Strong project management skills with the ability to prioritize tasks and meet deadlines.

• Experience with creative production tools such as a MAM (media asset manager) and the Adobe suite.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Attention to detail and a commitment to maintaining high-quality standards.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.