Telnyx

Istanbul, Istanbul, Türkiye

Posted on: 24 June 2024

Back Apply to job

Experience

n/a

Work

n/a

Employee Type

n/a

Salary Range

n/a

Product Support Engineer

Working hours: Monday - Friday 9am-6pm UTC

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

Monitor operational pager alerts in an efficient and timely manner.
Improve customer self service through better processes and documentation.
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

Strong customer-focus, interpersonal and communication skills.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
Continually looking to solve problems.
Understand issues and requirements well in order to provide solutions.
Outgoing and socially interactive.
A self starter looking to assist at any moment and to take the initiative.
Balancing daily workload and multi-tasker who can effectively prioritize work.

What We Value

Experience in a product support/application role.
Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
An understanding of general web technologies such as API/SDK's.
Confidence with technology and the Internet.
A natural curiosity and experience in applying technology to resolve customer issues.

Technologies We Use

A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
Open-source technologies like Cassandra, Spark, and ElasticSearch.
Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, Github and Kubernetes.

#LI-KG1

#LI-REMOTE

Please mention the word **RESPECTFULLY** and tag RMTg4LjE2Ni4xMDAuMTkx when applying to show you read the job post completely (#RMTg4LjE2Ni4xMDAuMTkx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.