Product Operations

One's mission is simple — financial progress. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money — all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

As a Product Operations Manager focused on the Servicing Organization, your mandate is to build tools and features that have a direct impact on the Customer Experience. This role will impact ONE’s vision by helping our broader operations organization service our customers better as we scale. Specifically, you will work on products like our in-app chat experience and IVR, and be directly responsible for solving customer pain points via these channels. You will work closely with the Engineering, Operations, Risk, Legal and Compliance as well as the broader Product organization on enhancing the chat and IVR experience, driving exceptional customer service and, therefore, retention and growth within our product. This role reports to The Head of Product Operations.

This role is responsible for: 

• The product strategy roadmap for key components of Customer Interactions (Chat and IVR)

• Working with Data Analytics and analyzing key inputs to determine how to prioritize enhancements to our products

• Gathering requirements and writing technical specifications that will help us service our customers better

• Working cross functionally with Operations, Data Science, Engineering, Risk, Compliance and other key stakeholders

• Presenting to senior management key takeaways - how the product has performed, what changes we are making and why, and our strategic goals 

• Understanding our servicing platform, core product, and operations sufficiently to proactively build solutions.

• Additional duties as assigned by your manager

• 10+ years of work experience, with a significant amount of time spent within an Operations, Customer Service, or Product organization, ideally in the Financial Services industry 

• An act-like-an-owner mentality. We have a bias toward taking action.

• An obsession with solving problems for our customers

• Strong communication skills

• A desire to collaborate with, and work on, a world-class team

The estimated annual base salary for this position ranges from $185,000 - $200,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

Our teams collaborate remotely and in our work spaces in New York and Sacramento. 

• Competitive cash

• Benefits effective on day one 

• Early access to a high potential, high growth fintech

• Generous stock option packages in an early-stage startup

• Remote friendly (anywhere in the US) and office friendly - you pick the schedule

• Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave

• 401(k) plan with match

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.

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