Product Manager – Xplor Pay (US Payments)

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Take a seat on the rocket ship and join us as Product Manager to help people succeed across the world.

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

You’ll join our Xplor Pay vertical and the team that develops a complete range of payments solutions including point-of-sale, ecommerce, mobile, in-app, recurring billing, e-invoicing, and auto-reconciliation.  Our cloud-based solutions allow for seamless, secure processing and help our customers increase revenue, so they become more profitable.

We are looking for an experienced and enthusiastic Product Manager to join a growing Product organization! In this role, you will work closely with our small to medium businesses, sales reps, and develop a deep understanding of the markets you are serving to capture key problem areas and test and validate assumptions. You will also work with internally with architects, engineers, developers, and a broad set of internal teams to set and drive our product roadmap, features, enhancements, and our user experience vision across multiple client-facing platforms used for merchant reporting, transaction processing, account maintenance and reporting. Your role will help guide the short- and long-term strategic and tactical approach to how we fuel small to medium businesses to be more successful.

To thrive in this role, you will need to take ownership of discovery processes gathering business, customer, and system requirements, developing a deep understanding of pain points, and designing solutions to meet those needs that can then be translated to our development teams for execution and delivery. The ideal candidate will possess knowledge of the payments ecosystem, independent software vendors, small to medium business problem areas, payment technology integration, and have experience with agile methodologies. Our Product Managers spend a lot of time talking to customers, but also work with technical teams as a critical conduit in conveying business objectives, vision and expected outcomes sprint-by-sprint.

To succeed in this role, you will: 

• Become a recognized subject matter expert on the functions and uses of our platforms that span small to medium business value, transaction processing, account maintenance and reporting.
• Set, drive, and socialize the product roadmap and backlogs, prioritizing work to deliver the right business value at the right time.
• Gather and search large technical/business documents and data sets to find important information that translates to requirements or supports research and troubleshooting activities.
• Facilitate requirements gathering sessions with business stakeholders and other end users to identify and document pertinent business needs, in addition to leveraging data analytics and market trends, to develop thorough and concise requirements in the form of a Business Requirements Document.
• Create supporting materials such as workflow diagrams and UI wireframes to effectively communicate business objectives, concepts, requirements, and acceptance criteria to a technical development team ensuring successful end-to-end delivery of solutions.
• Deliver timely, high quality, and complete requirements to drive more accurately sized user stories which increase confidence in achieving critical milestones.
• Perform business requirement User Acceptance Testing as a quality gate, confirm feature and functionality testing for designated area of focus.
• Analyze and provide continuous recommendations on business solution design and platform strategy.
• Participate in agile ceremonies including daily standups, refinement, sprint and quarterly planning.
• Be a change management advocate, properly planning for releases, creating internal product release notes/documentation, and educating key business stakeholders on new functionality.
• Serve as a key liaison between business stakeholders and development teams to keep backlogs organized and prioritized, monitoring deliverables to ensure delivery on the overarching strategy, roadmap, and milestones.

Qualifications

• 3-5 years' experience in a product management related role
• Experience in financial services, merchant acquiring or related fintech industries is advantageous
• Demonstrated success leading product and/or development strategies, defining, documenting, developing, or launching successful platform capabilities and products
• Excellent communication skills (written and verbal) with the ability to interact with and understand technical subjects and emerging technologies
• Solid critical-thinking and creative problem-solving skills with exceptional multi-tasking and organizational skills and acute attention to detail
• Ability to build and maintain relationships, interface directly and effectively with internal/external partners, negotiate with and influence cross-functional teams
• Ability to motivate teams, set and manage expectations, ensure accuracy without sacrificing speed or timeliness, giving and receiving constructive feedback resulting in positive change
• Ability to collect, analyze, and interpret data to make and explain decisions while managing multiple initiatives at different stages, prioritizing effectively and managing time wisely to achieve objectives
• Ability to communicate clearly to both technical and non-technical audiences, demonstrating passion for our vision and the business problems we solve for clients
• Accountable, dependable, responsive, and self-motivated
• Must be flexible to work in different time zones 
• The average base salary pay range for this position is $100,000 to $115,000
• May be eligible for a discretionary bonus

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• 12 weeks Gender Neutral Paid Parental Leave 
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements
• Flexible time off

More about us

We’ve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020. 

Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five “everyday life” verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment in the United States, you must be legally authorized to work in the US. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

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