Product Manager Patient Experience

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

We are looking for a passionate product manager to shape the future of Equip’s patient experience during treatment for their eating disorder. As a virtual first provider, the products that face our patients and the people who support them are an essential backbone to delivering exceptional, high quality care. Equip is growing and as we scale to meet more people in need, this person will have an enormous opportunity to influence how we evolve our strategy to engage patients and help them get better. 

We need someone who can apply a creative, rigorous, and efficient approach to product management. They will be a critical member of our team, leading a group of engineers, designers, user researchers, and internal stakeholders toward a new vision for our patient experience that they will help develop and drive the roadmap for. If you are excited about tackling a broad set of responsibilities, blending tactical execution with visionary thinking, and making a meaningful impact on patients’ path toward recovery, then this role might be the right fit for you!

•  Develop a strategy and roadmap for the patient and support experience domain that is outcomes driven and pursues our organization’s goals
•  Work closely with your design, engineering, product, and clinical counterparts to come up with innovative ways to achieve engagement, retention, and clinical outcomes goals 
• Conduct user interviews, market research, A/B tests, and develop insights that will inform our vision for the platform 
• Collaborate closely with the clinical programs, clinical operations, and our leadership team and maintain a tight feedback loop 
•  Manage the execution of your roadmap by leading engineering, design, and stakeholders through the development process, ensuring tight timelines and successful product launches (this will include participating in ceremonies like stand ups, backlog grooming, retros, planning and being a resource to your engineers)
•  Demonstrate empathy and curiosity as an approach to all complex issues (be them technical, societal, or personal) and share a genuine interest to solve problems for our users 
• Operate with a high degree of autonomy in a growing, early stage work environment 
• Find ways to improve efficiency and excellence in our product development process

• You have 4+ years of product management experience working at high growth companies, ideally working on consumer facing products and/or in healthcare specifically
•  You have a proven track record of owning a product experience end to end that’s demonstrated value 
• You love navigating through ambiguity in brand new territory on problems and turning them into solutions 
•  You break through walls to drive results - you can quickly unblock yourself and are biased toward action
• You can develop an intuitive understanding of what your customers need and make the case for how to best serve them 
• You have a strong business sense and are willing to become an expert in the eating disorder treatment space
•  You’re an excellent communicator in both written and verbal formats  
• You understand how to influence and drive alignment with cross-functional stakeholders with competing interests, and rally support for your ideas in complex organizations
• You can understand data and leverage it, without getting stuck in proving out every decision

• You’ve worked in product at a tech enabled healthcare company
•  You have a technical background and can write SQL and/or read basic code

• The hiring manager for this role is Kristina Kahn, Senior Product Manager

Compensation and Benefits: 

Equip offers competitive compensation and benefits programs as well as, career development opportunities, and exciting team retreats to ensure community and connection.  The Talent Acquisition team will provide candidates with our benefit guide and share compensation information beyond posted bands. Below we have highlighted a list of some of our most popular benefits.

 Short and long term incentives, including yearly bonus potential

 Remote work from home

 Flexible PTO & Leave programs

 Health, dental, and vision insurance 

 Wellness and reproductive care programs

 401k retirement savings plan

 Home office set-up stipend

 Co-working monthly stipend

Equal Employment Opportunity:

At Equip, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sexual orientation, gender identity, gender expression, familial status, age, weight, disability and/or any other legally protected classification protected by federal, state, or local law.

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