Product Manager

About the company 

Baton Health is on a mission to modernize healthcare credentialing by eliminating costly and manual processes. 

To ensure patient safety, any practitioner is required to be credentialed. This multi-step and often tedious, 2-6 month process verifies the practitioners’ qualifications to practice medicine and is a key requirement to getting paid for providing care. Baton Health accelerates providers’ access to patients by automating many of the manual processes associated with credentialing and enrollment. Our Universal Primary Source is the first federated data system bringing together hundreds of primary sources to assemble the entire universe of practitioner licensure and soon will include all primary sources across the entire span of primary source verification (PSV) requirements. 

About the role

We are looking for a Product Manager to join and directly shape our early-stage team. You will have the chance to define and work on the foundational elements of our company, work closely with the founding team, and guide the product's direction. Depending on your skillset, inclination, and experience, you will either be responsible for developing and maintaining our customer-facing product surfaces, including our web app and API, or our data ingestion and entity resolution for our most valuable asset — primary source information about healthcare practitioners

As part of a lean startup team, we’re looking for individuals who are self-starters, ambitious, scrappy, can manage ambiguity, and ready to grow within a hyper-growth organization. Your primary focus will be on building out Baton’s user-facing web application, allowing organizations to maintain their practitioner roster right in Baton. Partnering with the CEO, Director of Product, engineers, and our development partners, you will design, implement, and deploy scalable solutions to the problems facing those who are required to perform credentialing.

You will report to the Director of Product and work remotely, with opportunities to meet and work in person in NYC. 

What you’ll do: 

• Lead continuous discovery of the opportunity space with customers of varying size, facilitating ideation of potential solutions, and validating assumptions to ensure that implementations measurably address customer needs, pain points, and desires.
• Drive monetization, retention, and revenue generation efforts for customers of all sizes — from the largest healthcare organizations in the country to the smallest medical practices
• Collect input from users to identify and prioritize the most-important methods of entity resolution to implement.
• With support from the CEO and Director of Product, apply your experience and curiosity to continuously build your subject matter expertise on the provider credentialing market, driving opportunities for automation and earning the trust of customers and integration partners
• Work closely with design and engineering to ensure the ease-of-use and scale of the platform, while ensuring compliance with regulatory requirements.
• Establish mechanisms for ongoing user feedback and integrate it into your product vision, developing your own roadmap for the next two to five years of Baton.
• Support the growth of teams needed to support the product, helping to interview and hire our engineering, marketing, operations, and design teams.
• Seek out and nurture opportunities to improve our own and our customers’ operational efficiency, automating away what others might hire to fill a gap.
• Form the core of our growing product team as we scale to complete our vision.

What you’ll need:

Background: 

• 2 to 5 years of experience as a hands-on Product Manager leading engineering teams through an agile or agile-like delivery process.
• Experience serving customers in highly regulated industries or with tightly-constrained customer requirements
• Demonstrated history of steering projects from ambiguity to concrete implementation
• Excellent problem-solving and communication skills and are able to work effectively in a collaborative lean startup environment.
• Ability to switch from technical minutiae to large, company-wide initatives 

Skills: 

Manages Ambiguity. Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without having the total picture. Is calm, and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes. Operating effectively, even when things are not certain of the way forward is unclear.

Drive Results. Has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results. Consistently achieving results, even under tough circumstances.

Communicates & Collaborates. Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Additional Information:

Full-time base salary range of $120,000 to $150,000 plus equity. Baton offers comprehensive benefits including healthcare & dental.

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