Product Designer

At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

• Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.

• Clear & Candid: Communication isn't just a checkbox for us—it's our operating system. We strip away the fluff to say the things that really matters, sharing both our triumphs and trials openly.

• Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.

• Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.

• Raise the Bar: We're not just meeting standards, we're aiming for setting them.

• Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.

• Straight Talk: We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.

• Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.

• Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

As our 2nd Product Designer at Siena AI, you'll hold a pivotal role in shaping the future of our generative AI platform in the CX space. Joining our dynamic team dedicated to pushing the boundaries of innovation, you will craft delightful, intuitive user experiences and drive the evolution of our product.

• Own design strategies end-to-end , from ideation to execution, enhancing our product's user experience and visual appeal.

• Create user journeys, Figma prototypes, and high-quality visuals, shaping our product's UI.

• Collaborate closely with our product designer and leadership team on the design process, from brainstorming to final QA, for new products and features.

• Share your knowledge, defend and advocate your ideas contributing to the strategic design roadmap utilising data insights to prioritise improvements for maximum customer impact.

• Facilitate documentation and seamless collaboration and communication with the engineering team on iterating design ideas and materialising the design roadmap.

• Make user feedback your north star and champion a customer-centric approach for exceptional user experience.

   

• Have 4+ years as an interface design expert, owning design strategies from inception to realisation, enhancing the product's user experience.

• Are a Figma pro, with a strong grasp of design system libraries for efficient day-to-day design work.

• Are proficient in arguing and presenting data driven design choices that prioritise the customer, aligning user-centered design with Siena's goals.

• Deeply understand and know how to effectively incorporate customer feedback within a live product ecosystem. Go beyond customer requests by transforming specific feature requests into universal solutions that benefit a broader audience.

• Craft and share thorough documentation and comments on design materials to facilitate a smooth collaboration with the engineering team.

• Thrive under minimal supervision in fast-paced environments, not being afraid to wear multiple hats when needed.

   

• You explore or know your way around crafting delightful micro-interactions through apps like Rive, Jitter, Loftie, etc.

🏠 The flexibility to work from anywhere. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

🌞 Flexible working hours. Because who said you can't design your day on your terms?

💸  Competitive salary and stock options. We offer highly competitive salaries and equity, because we're building this together.

🌴 Unlimited PTO. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

📖 Growth stipend. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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