Five9

USA timezones

Posted on: 19 February 2024

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Product Designer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are on the lookout for a highly skilled Junior or Mid-Level Product Designer to join our dynamic team, where teamwork is key. You will collaborate closely with the Product Design Manager and various teams across the organization to craft exceptional user experiences. Your responsibilities will encompass the creation of high-fidelity mockups, conducting iterative design processes, and crafting prototypes, all utilizing the powerful capabilities of Figma. We highly value a collaborative approach, where your input and insights will contribute to the success of our projects. If you are a dedicated individual with a passion for product design and thrive in an environment that fosters teamwork and creativity, we encourage you to apply and become an integral part of our team.

Your Responsibilities
As a cross-functional designer, you will:

Work directly with design, product management, and engineering teams to present your creative ideas using mockups and interactive prototypes
Rapidly build and iterate on new product solutions, creating "best in class" customer experiences
Perform quality assurance on your designs to ensure proper implementation into our UI
Perform research to discover our customers' needs and business goals
Participate in our design team meetings by providing regular feedback and ideas to help other team members create engaging user interfaces.

Qualifications
You should:

Understand and practice the common principles of both UX and visual design
Have practical knowledge of current design patterns, trends, and methodologies
Have experience conducting customer interviews, and have fundamental information-gathering skills
Be able to present your work, collect feedback and make adjustments
Be on your way to becoming a Figma master and have familiarity creating designs using Figma library components.
Have a portfolio that clearly demonstrates your passion for UX.
(please include your portfolio link and password in your resume and application).

Bonus Points

If you:

Can name at least three influential designers
Have experience facilitating design thinking exercises, created personas, journey maps, mind maps, and other user research artifacts.
Familiar with the mobile-first approach
Experience with designing enterprise applications

Extra Bonus Points
if you have done the following in Figma:

You have created a fully interactive prototype
You have created interactive variant components.
You are an auto-layout master and most if not all of your designs are responsive.

We're big fans of hiring people who are fired up about creating awesome products and are eager to learn and grow together. We look forward to meeting you!

Location: This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

#LI-CM1 #LI-Remote

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$86,500—$161,900 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.