Product Designer

We are hiring a designer to work on our product team. This designer will create new features for our customer portal and consumer-facing applications, and help create a design system in collaboration with the rest of the design team. 

Salary Range: $120,000 - $150,000 (Based on Experience)

US applicants must be currently authorized to work in the United States on a full-time basis.

*Must be located in one of these states: AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.*

Experience 

Ideal candidates will have worked on B2B applications serving thousands of users and for long enough to have encountered meaningful successes and failures. Whether that's happened over 12 years or 12 months, it's the mileage that matters. 

At Delivery Solutions, the designer's role is to show what we intend to make and to work closely with Product and Engineering to see that vision through to production. Ideal candidates will need little acclimatization to this environment. 

Our designers also facilitate their team's conversation about a project around user needs, business goals, and technical possibilities. Candidates should have experience balancing, prioritizing, and incorporating feedback from multiple experts into their work. 

Skills 

We are looking for an expert visual UI + UX designer. The candidate's varying strengths in interaction design, copywriting, experimentation, and user research will also be weighed.

Visual Design:

• Able to create production-ready visual design from scratch. 
• Able to articulate reasons for design decisions. 
• Can work effectively across web, mobile (with an understanding of basic platform conventions), and basic print. 
• Has created or contributed to a style guide for a complex website. 

Bonus: Has contributed color palettes, iconography, and/or typography to a design system. 

UI Design: 

• Can identify the need for new or innovative elements and can design and style them effectively. 
• Knows how to wield a grid. 

• Experience working with (and working around) UI libraries like bootstrap, bourbon, Jquery UI, etc. 

Bonus: Has contributed UI components and/or patterns to a design system. 

UX Design: 

• Able to envision and illustrate complex user flows at a system or ecosystem level.
• Understanding of basic psychological principles that impact a user's experience with our products. 
• Ability to effectively prioritize an MVP based on the user's needs, technical constraints, and business goals. 

Interaction Design: 

• Able to create mockups and prototypes at a fidelity appropriate for team communication. ● Able to use established patterns to produce innovative solutions for web, mobile web, and native apps. Knows when to create something new vs. use a pattern.
• Experience creating simple animations. 
• Can work effectively at an application level. 

Bonus: Ability to work across complex domains (e.g. with home assistants like Alexa, Google Home, Siri, or TV apps, smart watches, etc.). 

Bonus: Ability to work at a system/ecosystem level (e.g. creating integrated/consistent interactions at a brand-level or across a suite of applications) 

Qualitative Research:

• Able to lead interviews with users.
• Able to draft an effective interview guide. 

Experiment Design:

• Able to design an effective lean experiment based on experience. 
• Able to define appropriate metrics to test and communicate informed suggestions based on the results. 

Copywriting:

• Can write effective interaction copy (captions, CTAs, notifications, errors, menus, tooltips, etc.) 
• Can write compelling informational copy (headlines, subheads, product onboarding, product-generated emails, etc.) 

Tools/Technical: 

• Must know Figma. 
• Has excellent judgment on the choice of tool/method for the task at hand.
• Willing and able to learn new tools. 

Bonus: Able to introduce new tools to improve our design process. 

Project Management:

• Able to break a single complex project into phases and/or iterations. 
• Proactively communicates project updates to stakeholders. 
• Conversant regarding technical and/or business issues

Benefits:

• 22 Days PTO
• 100% Employee Covered Health Benefits options
• 401(k) with 4% match
• Work from Anywhere stipend

Company Overview:

Delivery Solutions provides enterprise retailers of any kind ( DTC, B2B, etc.) with plug-and-play orchestration capabilities powered by the Omnichannel Experience Management (OXM) Platform. We are trusted with the biggest names in retail, including Sephora, Footlocker, AT&T, BigLots, PACSUN, Michael's, GameStop, Total Wine, and Abercrombie & Fitch Co. Our single OXM platform orchestrates logistics, pickup, post-purchase, and returns for all types of eCommerce, giving retailers flexible control over their consumer experiences. Interacting seamlessly with the eCommerce tech stack, OXM pairs effortlessly with existing OMS, WMS, and TMS for scalability and a rapid go-to-market.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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