TTEC Digital

USA

Posted on: 27 July 2024

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Principal Technical Project Manager - Cisco (Bi-Lingual Portuguese)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Principal Technical Project Manager, fluent in Portuguese, to join our Cisco Practice. This role is 100% remote and will require approximately 25% travel to Brazil.

As part of our Digital Technical practice, you will provide design, deployment, and delivery support for our Cisco UCCE Contact Center services and Google CCAI solutions in a client-facing environment.

What you’ll be doing:

Manage the overall delivery relationship with clients
Frequent and direct contact with senior-level managers, directors, and executives to provide technical expertise and project status
Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people/TTEC staff, contractors, client resources, and vendors]
Develop weekly status reports providing project progress and issues to client and account team
Develop financial reporting dashboards providing project financial status to the client
Manage the design and define metrics used to indicate the level of business case benefits
Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support the project
Support project VP in reviewing invoices for accuracy

What skills you’ll need:

Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM]. Google implementation experience is a plus.
5+ years of Project Management experience within a consulting environment
3 to 5 years of strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation
Experience leading multiple teams ranging in size from 3 to 30 people
Hands-on experience producing functional and or technical design deliverables defined by formal structure methodology
Superb written and verbal communication and listening skills
PMP is preferred but not required.
Agile experience is a plus

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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