Punchh

USA

Posted on: 05 May 2024

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Point of Sale (POS) Operations & Menu Specialist

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Brink POS Operations and Menu Specialists are key technical resources focused on the ongoing delivery of solutions to maintain the growth of PAR’s software business. The Specialist will develop a complete understanding of the assigned product’s capabilities and intended use. As a key technical advisor, the Specialist assists Sales Executives, Customers, and Support teams by providing the technological skills and operational knowledge of Brink POS and the restaurant industry to ensure hardware and software solutions are configured correctly to meet agreed upon deliverables.

**As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place. Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity.

Position Location

Remote – United States

Pay Band / Compensation

The base salary range for this position is $52,000 to $66,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

What We’re Looking For

Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy.
Keep Sales Teams, Support Teams, Product Teams, and Software Delivery Services up to date on status of ongoing activities.
Interact with Product Management, Project Management, Support, and Services, as well as other internal organizations
Document and report on project details and configurations to prepare support organizations. Frequently interact with customers at all levels

What You will Do and Be Responsible For

Work with the Sales teams to provide an POS enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs.
Perform menu programming and configuration of Brink and MENU Link applications.
Conduct customer menu presentations where you will showcase the POS and online menu programming.
Perform requirements analysis to fully understand customer’s existing infrastructure, current and future needs.
Provide remote support for Customer Lab and live stores to develop repeatable and predictable implementation processes.
Provide technical and implementation leadership.
Ongoing Deployments and Maintenance
- Design, create, test and maintain solutions, such as menus, online ordering, mobile ordering, and other cloud-based solutions.
- Collaborate with customers during development of solutions to provide training regarding database and configuration maintenance.

Why We Need You (Skill and Abilities)

4-year technical degree or equivalent experience.
- Certification in Brink POS preferred.
Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred.
Excellent verbal and written communications skills to communicate with technical, non-technical, and diverse customers across an international organization.
Strong analytical, debugging, and problem-solving skills.
Demonstrated ability to support multiple, concurrent initiatives.
Self-motivated with a proven track record in customer multi-unit implementations.
Ability to self-train, to stay current with the technology and security in restaurant and retail industries.
Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base.
Customer service orientation
Ability to explain complex technical issues in a way that non-technical people may understand
Some domestic travel may be required.

Who we are

At PAR, we believe we will win or lose based on the culture we build.

Our culture is built on 4 values:

Speed – we are the kind of people who do not wait for the elevator
Ownership – we want owners, not renters
Focus – success is built from focusing on what matters most
Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed

We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact par_leave@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.