Player Support Specialist (English language)

Hello adventurer!

We need your help to make gamers' lives better and easier!

We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

• Handling customer messages via online channels (i.e. chat, email) and providing appropriate solutions and alternatives, following up to ensure resolution
• Identifying and assessing customer needs, to achieve satisfaction
• Building friendly relationships and trust with customer accounts through open and interactive communication

Requirements

• Passion for video-games
• You should know English fluently (C1/C2) and be located in Serbia.
• Customer support experience

Benefits

• International and multicultural environment
• Friendly and open-minded teams
• Fully remote job - you can work from any place within Serbia
• Informal and casual environment, far from corporate standards
• Team buildings
• Private health insurance

• We will ask you to complete a short English Levelling Test and a Case Study
• You will receive an invitation to an online interview with a recruiter and a hiring manager

We are a unique outsource partner with over 20 years experience providing award-winning QA Testing, Localization and Player Support services to entertain providers across the planet.

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