People Operations Specialist

About TaxValet

We’re not just a tax company. We’re an emotions company. We believe that the work we do is a reflection of our higher purpose in life. And if the work isn’t fulfilling and enjoyable, what’s the point? At our company, our Core Purpose is to “transform negative emotions into something positive for our clients, partners, and each other”. It just so happens that we do that by eliminating the hassle and stress of sales tax. We are looking for candidates who are enthusiastic and want to work towards our Core Purpose, too.

As a fractional sales tax department, TaxValet handles everything for clients, from nexus analysis to permit registrations, filings, audit support, and more. Unlike traditional sales tax software that overpromises and underdelivers, we provide a comprehensive, custom-tailored solution that grows with our clients' businesses. And unlike traditional professional service firms, we offer an all-inclusive solution for a simple, predictable monthly rate with no billable hours. 

We're a fast-growing, fully remote, financially stable, and profitable business with an AWESOME team of 60-ish teammates. We're building a world-class fractional sales tax department, and new team members will be part of the reason why.

As a certified B-Corporation, TaxValet is committed to using business as a force for good. This means we consider the impact of our decisions on our team, clients, community, and environment. We're also a "give 1%" organization, dedicating 1% of profit, employee time, and service time to nonprofits.

We are a core-value-driven business. That means we hire, promote, and reward based on alignment with our core values:

• Feel It: We value connecting with the real emotions and experiences of others. We also value respectfully sharing our own real emotions and experiences with others.
• Shape It: We proactively contribute our ideas and talents by speaking up, challenging the status quo, and taking calculated risks to shape our future.
• Own It: We take full responsibility for our actions, decisions, and outcomes. We use both successes and failures as opportunities for growth, openly sharing lessons learned.
• Crush It: We relentlessly pursue exponential impact in our business and life.
• Question It: Be curious. Ask questions. Seek clarity in the pursuit of continuous improvement and excellence. Create a culture of fearless inquiry.

If you're enthusiastic about transforming negative emotions into something positive and want to work towards our Core Purpose, we'd love to hear from you!

Title: People Operations Specialist 

Location: 100% Work from home in Luzon, Philippines 

Shift: Flexible late shift - Core working hours from 8:30 PM - 1:30 AM PHT (remaining hours can be completed before or after that) 

About The Role

TaxValet is looking for a People Operations Specialist that will oversee and enhance the employee experience. You will assist in creating a positive and engaging work environment that cultivates psychological safety, development, performance, retention and FUN! You will work closely with managers to assist in the hiring process, as well as providing human resources support directly to team members. You will also drive our onboarding process for new team members and ensure they are set up for success. 

Your Qualifications 

Professional

• 2 years of Human Resources experience is preferred.
• Experience working with Google Suite and Slack is preferred
• You’re very comfortable learning new technologies. (And, you’ll get bonus points if you’ve used Lattice or Greenhouse!) 

Interpersonal 

• You’re a problem solver at heart. You are able to see the bigger picture beyond the problem at hand, and can envision how different solutions would impact the entire organization. 
• You love being on a team. You’re more interested in your teammates winning and succeeding than you are having your name in lights. 
• Confidentiality is extremely important to you. You’re the trusted friend that people know their secrets are safe with. 
• You’re approachable. You bring a calming presence and a listening ear to difficult conversations. 
• You have excellent written and verbal English communication. 

Please note that the final step before being hired is for you to arrange reference calls with three of your former managers. 

Your Primary Responsibilities

• Oversee the hiring process, including posting job openings, screening resumes and assessments, coordinating interviews, and assisting hiring managers. 
• Deliver an exceptional employee onboarding and orientation process to ensure a thorough and welcoming onboarding experience. 
• Maintain accurate and up-to-date employee records, including personal information, time off sheets, and performance evaluations.
• Lead and execute effective initiatives aimed to enhance employee morale and engagement. 
• Facilitate employee training and development initiatives to enhance skills and performance.
• Stay updated on employment laws and regulations to ensure compliance with relevant legislation.
• Other special projects as assigned by the People and Culture Operations Manager 

Specific Measures of Success

No surprises here! After a year on the job, you’ll be measured by these specific outcomes:

• Employee Engagement: Maintain an eNPS score of >80 and regularly provide insights/strategies to improve our eNPS to the leadership team.
• Hiring Spots Filled: On a quarterly basis, 85% of open roles have been filled with a qualified candidate in alignment with our hiring forecast.
• Completion of online education and training: You will complete 3 hours per quarter of educational training.
• Completion rate of quarterly rocks: All rocks have at least an 80% completion rate for the year.

Compensation and Benefits

We believe working side-by-side with an awesome team is the greatest benefit there is, but there are other reasons why we love working at TaxValet including:

• Monthly flat salary - 72,020php
• 43 days off per year. This includes 22 holidays per year, plus 21 days of PTO per year. Yes, seriously. 
• 3 additional days off per year to volunteer and serve your community 
• 100% Remote work with flexible working hours
• The ability to participate in the company profit sharing program the year after your hire date (pending passing a financial literacy quiz.) 

Some intangible benefits include:

• In a recent survey, 100% of employees scored working at TaxValet a 9 or 10 out of 10.
• Learn relevant and in-demand skills you’ll have for the rest of your career.
• Opportunity to have a real impact and grow your career with a growing company.
• Opportunity to join company retreats. 
• A fast-growing and entrepreneurial environment.
• TaxValet was named #6 on Quartz's Best Companies for Remote Workers list in 2023. Come join us and find out why!

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