People Business Partner

• Experienced–Proven success as a human resources generalist, experienced in full employment life-cycle collaboration, including divisional and manager support in performance management, policy and procedure support, employee relations, organizational and job design and development,  with a focus on internal services and programs that are focused on retaining and mobilizing staff and maintaining active compliance with federal, state, and local laws and best practices.

• Collaborator- Proven collaborator who approaches all work and interactions with empathy and inclusion, with recognized success in creating relationships with teams and individuals at all levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward, listening and responding to develop mutual understanding and trust

• Communicator-Demonstrated ability to communicate ideas clearly - both written and verbal - for internal audiences, distilling complex information into compelling, easily digestible narratives; conveying  information and direction around policies, legal considerations, and best practices in a way that is understood by staff at all levels 

• Service Delivery and Adaptability–Demonstrated commitment and understanding of the impact of outstanding service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, with a proven focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes. Demonstrated flexibility in the midst of change, being able to successfully juggle multiple deliverables, and adapting to new situations with fresh ideas or innovative approaches.

• Mission and Culture Aligned-Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.

• Analytical and innovative. You’ve monitored the effectiveness of people policies and programs in achieving goals and aligned goals with outcomes, and have demonstrated abilities to  analyze and interpret data to resolve both tactical and strategic issues

• Focused on working at scale: You have a track record of successfully advising and scaling strategic solutions as well as responding and acting at the staff level, with noted skill in both large scale initiatives and rolling up your sleeves to addressing tactical and operational matters, particularly in creating systems and processes where none have existed.  

• Provide support for internal clients and work with divisional management to adapt and implement People Operations programs leadership and workforce development, performance management, employee relations and talent review and mobility

• Collaborative partnering across the People & Culture vertical to build and innovate processes to help streamline employee experience, including but not limited to: training resources, job aides, etc.

• Engage with People Team Centers of Excellence wherever possible to help staff and leaders understand processes and policies, leveraging subject matter expertise to provide solutions around hiring,position leveling, compensation, onboarding, promotion process development, etc.

• Provide guidance to the client divisional leadership team in designing organizational structure in alignment with our current organizational and divisional strategies and policies.

• Partner with the People Operations leadership team to effectively manage change and transition and ensure that the HR perspectives and compliance to agency procedures and other legal standards are considered.

• Handle employee and labor relations issues, either directly, or in partnership with the Employee Relations team for investigations 

• Act as key contact and resource for the broad range of People matters related to  policy communications  relationship management, labor relations, and change management.

• Provide employee-centric support with constant attention to improving employee and manager experiences, including maintaining service level agreements 

• Consult, coach, and counsel leaders in staff leadership and relations, building proactive and informed people leaders throughout the organization

• Partner with other parts of People Operations functions (Recruitment, Talent Management, Compensation and Benefits, etc.) and other Departments (Finance, IT, etc.) to roll out and support organization-wide initiatives

• Provide leadership on grievances, disciplinary issues and code of conduct protocols, using internal systems and platforms, as well as developing clear SOPs .

• Support People Operations projects as requested

• Promote and monitor compliance with employment, safety and security policies and standards

• Ensure relevant policies, procedures, and compliance materials are updated and published online

• Other relevant tasks, duties, or special projects as assigned   

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