Payment Operations Analyst

You’ll be responsible for onboarding new clients to our payment ecosystem, reviewing our funding & transaction integrity, supporting clients & escalations and providing key input into overall payments strategy. It’s an opportunity to make the role your own and really advance your career in payments or develop a payments specialization.

About Ventrata

Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, & third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live support. Ventrata's solutions are trusted by some of the biggest names in the industry: Big Bus Tours, Sightseeing Pass, Tootbus, Historic Tours of America, Boston Duck Tours, Magnicity / M56 Group, Pilsner Urquell Experience, Fat Tire Tours, Museum of Illusions, multiple Gray Line and City Sightseeing operators.

Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. For Ventrata, this has driven a growth rate of 6x — from $80m in ticket sales in 2019 to more than $900m in 2022.

Ventrata has been profitable since 2018 and holds substantial private backing. There have been two successful rounds of funding prior to coronavirus. No funding has been required to maintain operations through the period. Our team is based in Czechia, UK, Ireland, Spain, Portugal, Slovakia, Croatia, Nigeria and the US.

What will be your main responsibilities?

• Coordinate client onboarding to our partnered payment processing services.
• Assist with the development and delivery of processes and documentation relating to Payments.
• Communicate with clients and manage escalations regarding funding and transaction exceptions.
• Review daily funding processes for clients and correct anomalies.
• Coordinate with technical support, customer success, account management, and sales teams to ensure client escalations are resolved.
• Assist with projects associated with payment networks and processors, including new and updated integrations, new features, and new partnerships. Help with testing the new features.
• Support the sales team with payment commercials analyses.

Requirements

Who is our ideal candidate?

• Very well organised with attention to details
• People oriented - enjoys interacting with people and working with a team
• Adaptable and flexible - enjoys doing work that requires shifts in direction

And a few more skills…

• Very good English
• Advanced Excel skills or Data Analytics
• Outstanding communcation and interpersonal abilities
• Problem-solving aptiitude
• Ability to work independently and multi-task in a fast-paced team environment

Benefits

• We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
• Unlimited paid holiday days.
• Start-up working environment.
• WFH or work remotely.
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, France and this year also in Greece.
• We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound? :)
• Young and passionate team - the ‘Ventrata family”
• Hardware/ remote setup package.
• Competitive salary and regular salary revaluation.
• Christmas bonuses.

Are you ready for your next adventure? Don't hesitate and apply.

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