Patient Services Assistant Manager

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

About the role:

Winona is seeking a dynamic Full-Time Patient Services Assistant Manager based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.

Responsibilities:

Staff Support:

• Develop and manage staff schedules to ensure adequate coverage.

• Collaborate with team members to accommodate preferences and optimize efficiency.

• Handle and resolve personal issues with the team

Absence Management:

• Document staff absences and assist in arranging coverage to minimize disruption.

• Track off set hours

Productivity Support:

• Manage staff assignments to meet productivity goals.

• Aid in monitoring and tracking performance for improvement opportunities.

Platform Assistance:

• Support in monitoring activity across various platforms and addressing issues (tabs, IC usage)

• Work with the Patient Services Manager and Engineering to identify and troubleshoot administrative bugs

Training:

• Conduct comprehensive training for new hires

• Provide ongoing training for the Patient Services Team as required

Calendar Support:

• Block schedules for holidays to prevent calls from being scheduled

• Implement out-of-office messages in Intercom.

Qualifications:

• Bachelor’s degree in business administration, management, or related field (preferred).

• Proven experience managing a customer support team.

• Experience in Healthcare and Technology

• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.

• Ability to multitask and remain calm under pressure.

• Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Decisiveness and attention to detail.

• Proficiency with technology, including computers, software applications, phone systems, etc.

What’s in it for You?

As a valued member of our team, you’ll enjoy:

• Work wherever you choose

• Unlimited PTO policy.

• Non-working holidays per country of residence

• Medical/ Dental/ Vision insurance (US-W2).

• Referral bonuses

• Fun and casual work environment.

• Employee engagement activities and virtual gatherings.

• Joining a diverse, global team! 🌍

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