Partner Support Specialist

Enerflo is a growing B2B SAAS company currently disrupting the residential solar sales and installation industry. We are looking for a Partner Support Specialist who is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over chat and email, building relationships with decision-makers, and providing occasional training and best practices. Throughout these interactions one must maintain a high level of professionalism and present Enerflo in the best light possible.

Requirements

• Must reside in one of our states where we offer W2 employment: AZ, CA, CO, FL, MO, NJ, NY, NC, OH, OK, OR, PA, TX, UT, VA, WA
• In depth knowledge of Enerflo (including completing all tier 1 training & builder training)
• Respond to inbound chats, calls, and partner emails within set SLA’s
• Send outbound chats, calls, and partner emails within set SLA’s
• Set up and attend meetings with partners as issues arise
  • Zoom calls with Tier 2 to resolve issues.
• Proactively communicate to partners
  • Complete monthly check-in calls with growth partners
• Handle growth partner requests and escalate as needed
• Attend onboarding meetings with new partners
• Track client concerns / trends and work on solutions alongside support leaders and PSM’s
• Problem solving
• Critical thinking skills
• Strong written and verbal skills
• Technical skills to dive in and solve issues for partners
• Special projects as assigned

Benefits

This is a full-time, fully-remote position. We offer flexible hours, an open vacation policy, and medical, dental and vision coverage.

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