Partner Success & Engagement Associate

Imagine if K-12 education was designed for all students to develop lives of meaning and purpose. Wayfinder was founded at the Stanford d.school in 2015 to answer this call. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world - leading the global movement of purpose, meaning, and belonging-based education worldwide. 

You will be joining a team of incredibly motivated and dedicated staff members who are committed to living the values of our organization. We have a close culture where team members get to know one another and work collaboratively across teams. We also feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into the organization’s larger sense of purpose.

Read this article by our Founder about our workplace culture in Conscious Company.

We also value access, equity, diversity, and belonging. This is represented primarily in three ways: our product, our staff, and our schools.

Product: We have intentionally developed our curriculum to be able to cross national, racial, and socio-economic boundaries. During the process of curriculum development, we have had over 30 educators work on and develop the curriculum from a variety of backgrounds.

Team: Our team is composed of people from a diverse range of backgrounds and life experiences. We intentionally recruit, hire, and work with people from diverse identities + experiences.

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups: we have taught our curriculum in high need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

Learn more: Wayfinder Team + School Partners

Wayfinder is looking for a Partner Success & Engagement Associate to join our growing team! The Partner Success & Engagement Associate supports single school and other small scale partners during the life of their relationship with Wayfinder. The Partner Success & Engagement Associate manages and coordinates all implementation, engagement, and communication within assigned accounts, ensuring high levels of customer satisfaction and delivering ROI. The  Partner Success & Engagement Associate works with all internal teams (e.g. Sales, Marketing, Product Management, Engineering, Support) to deliver a seamless customer experience. 

Our ideal candidate has experience working as an educator and as a sales and marketing professional. The candidate should have experience managing a variety of projects end-to-end, and is able to provide application and technical support to customers directly, as well as our internal team. 

The Partner Success & Engagement associate will design and deliver asynchronous support resources and solutions to a broad range of partners throughout the entire lifecycle of the customer experience, including marketing and engagement materials to ensure the partner is onboarded and effectively using Wayfinder’s product. This role will provide a stellar product support experience for Wayfinder’s many smaller partner schools by responding to requests across multiple channels, trouble-shooting, and providing supportive resources.

The Partner Success & Engagement Associate will report to the Head of Account Management.

We strongly encourage people from traditionally underrepresented populations in tech — such as women, People of Color, People with Disabilities, and LGBTQ+ individuals— to apply!

• You will help develop communications and curriculum for incoming partners to reduce time-to-fluency with the Wayfinder product.
• You will manage the digital product implementation within your account portfolio and serve as the primary point of contact throughout the customer lifecycle for Wayfinder’s smaller schools and partners.
• You will work cross-collaboratively to write, design, and publish marketing communications for our K-12 partners, in order to increase engagement and optimize customer satisfaction, retention, and renewal.
• You will apply your strong technical expertise to supporting the team in tools such as HubSpot, Outreach, Salesforce, Loom, Calendly, and Mixmax.
• You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption.
• You will identify areas of potential cross-sell and expansion and ensure customer renewal. 
• You will proactively manage and escalate at-risk customers and ensure internal visibility,  and employ appropriate intervention tactics for accounts at risk of churn.
• You will partner with sales to provide consultative pre-sales implementation support.
• You will develop and maintain expertise across all products and services.
• You will act as a strong customer advocate across all areas of the business and share feedback internally to continuously improve the customer experience.
• You will collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation.

Requirements

• 2+ years of relevant experience as an educator in the K-12 space
• Experience writing, designing, and publishing marketing communications for K-12 educators 
• Excellent written and verbal communication skills
• Ability to build relationships and communicate with customers at all levels
• Detail oriented and outstanding project-management skills and experience balancing competing priorities in a fast-paced environment 
• Possess a problem-solving mindset and ability to solve complex issues with a positive attitude 
• Experience delivering tech-based and virtual training for all learning styles  
• Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture 
• Proficiency in HubSpot, Outreach, Salesforce, Loom, Calendly, Mixmax, and other marketing/product support software preferred

Benefits

Compensation: $60K-$70K base salary, with commission plan

We offer a competitive package that is based on location and experience. We also offer the following benefits:

• Stock: Ownership in a fast-growing venture-backed company.
• 401k: We care about your ability to save for your future.
• Family Focus: Parental leave and flexibility for families.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: Medical, dental, and vision policies.
• Goodies: Whatever hardware and software you need to get the job done.
• Team Fun: Regularly scheduled events, annual retreat, and celebrations.
• Learning: Learning & Development Opportunities to grow your skills and career.
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day.
• And much more! Lots of other perks make this company an incredible place to work.

Remote work. Wayfinders’ regular operating hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. The daily work schedule may vary depending on the department in which you are working.

If you are interested, please fill out the job application on Workable.

EEO Statement 

At Wayfinder, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Wayfinder is proud to be an equal opportunity workplace.

Pay Transparency 

Wayfinder compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Wayfinder’s total compensation package. Additionally, Wayfinder provides a variety of benefits to employees, including health insurance coverage, a monthly stipend, office buildout stipend, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Reasonable Accommodations

Wayfinder is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR at hr@withwayfinder.com. 

Additional Notice

Please note that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

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