Order Fulfillment Specialist II

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

As an Order Fulfillment Specialist II, you will be responsible for providing high quality customer care to create a positive experience for our B2B customers for our House of Rohl brand. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers as well as processing customer orders while maintaining accuracy.

All our associates are trained to understand processes and systems as they relate to their role so that they can provide our customers with excellent service. Personable and professional under pressure with a motivated, energetic nature. They will support both individual and team initiatives and objectives to enhance business strategies.

The ideal candidate will have experience in customer service, multitasking ability, excellent communication skills, and be detail-oriented. Having experience in SAP is preferred.

Salary: $38,000 - $48,000/year

What you will be doing:

• Conduct timely and accurate order entries with an understanding of service expectations for unique and varying customer requirements.
• Respond to customer inquiries including order status, inventory availability, product information, account status, pricing, and sales programs.
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email, and fax while meeting customer experience communications standards.
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to: Delivery Ware, Team-Email, Customer Websites, AO, BO and QlikView reporting tools and Electronic Data interchange (EDI).
• Provide cross-functional support for House of Rohl Business Units.
• Perform other duties as assigned.

• 3+ years of customer service experience 
• Proficient in Microsoft Office including Word and Excel
• Ability to manage key target accounts
• Ability to work independently, cross-functionally, and in a team environment
• Ability to manage high volume of work with accuracy
• Excellent problem-solving, interpersonal, written, and oral communication skills

Nice to Have:

• Associate's or Bachelor's degree
• Experience with SAP

Company Description:

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.

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