Operations Support Specialist

About Us:

Torch is a rapidly growing start-up (5x last year) that has raised over $30 million from top VCs including Bessemer Venture Partners, Felicis and FJ Labs. Torch’s mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing the outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best prices. 

Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard, MIT, and UVA. We’re a close‑knit team that enjoys working together every day to solve real‑world problems. We are working to create better solutions to help healthcare professionals succeed, and are looking for people like you to help bring them to life!

Your Contribution:

We are seeking a driven Operations Support Specialist who will play a pivotal role in ensuring seamless operations and outstanding customer satisfaction within Torch's marketplace ecosystem. This position will be instrumental in executing order placement processes, collaborating with suppliers to ensure efficient and prompt order fulfillment, and supplementing Torch automation to streamline post-order activities such as invoice collection and return processing. This position will involve direct interaction with multiple stakeholders and require an ability to juggle several priorities daily. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and a proactive approach to managing workload.

The expected working hours for this role will be 9 AM - 6 PM EST

• Strong attention to detail and work ethic
• Positive, proactive attitude with the ability to multitask and prioritize effectively
• Collaborative team player with a passion for technology and software
• No relevant experience required, with previous support specialist experience considered a plus
• Experience in the dental industry or within an ordering platform is advantageous
• Must be located in East Coast or Central Time Zones

• Complete order placement processes by liaising with our internal team as well as suppliers to ensure timely and accurate order fulfillment
• Utilize Torch admin tools to execute post-order activities, including invoice collection, return and payment processing
• Collaborate cross-functionally to support various aspects of marketplace operations, contributing to efficiency where needed
• Maintain high standards of quality and efficiency, meeting established KPIs and service level agreements (SLAs)

• Collaborative, high performing culture, with a focus on working as a team
• Health Benefits: medical and dental coverage with Aetna, One Medical
• 401k benefits with Slavic
• Unlimited and flexible paid time-off
• Maternity and Paternity leave
• Commuter benefits
• Structured training program to help you learn critical business skills
• Career planning with a focus on professional development
• Fully stocked pantry and fridge
• An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
• Salary range: $45,000 - $55,000 annually

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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