Operational Analytics Manager

BiggerPockets is the leading resource for anyone looking to succeed in real estate investing. We offer content, tools, and a community of over 2,00,000 members to help people avoid mistakes; learn valuable tips; find partners, deals, and financing; and make the best investment decisions.

Our mission at BiggerPockets is to help people achieve financial freedom through real estate investing. Since 2004, we’ve helped investors get their first (or next) deal through a unique combination of immersive education, deal analysis tools, and a supportive community.

Key Role Responsibilities

• Partner with the Operations, Marketing and Product teams to ensure proper tracking of new features, marketing campaigns, and tests. 
• Deliver breakthrough insights around the customer funnel in the first 90 days.
• Track and identify all changes and trends in behavioral data related to the customer funnel and work with internal stakeholders to isolate activity sets or other user experience changes that contribute to shifting mixes.
• Own the delivery of data analytics solutions, drive the strategy, tools and workflows for analysis, data management and insights generation.
• Generate recommendations across business units by analyzing data and translating that information into actionable insights.
• Package and present recommendations to the senior leadership team through a combination of qualitative and quantitative feedback.
• Provide regular, automated reporting assets that enable effective storytelling and power decision making across the organization.
• Foster a data-driven workplace where data is easily accessible, and self-service analytics is taught and adopted across the organization.
• Think creatively to find optimal solutions to our complex, often unstructured problems.

About You

• 8+ years of analytics experience 
• Expert analytical, data visualization, and storytelling skills
• Proven track record of using data to make strategic business recommendations
• Strong communication skills, with the ability to collaborate with various teams, and present insights and recommendations to executives
• Experience building, leading and developing analytical teams.
• A self-starter and owner mentality - you are comfortable operating with no playbook, and find ways to ‘get it done’
• Ability to create and implement new processes from scratch 
• A proven ability to track, prioritize, and drive projects to completion
• Eager to train colleagues in, and drive adoption of, self-service analytics 
• Experience with SQL and ETL best practices required
• Experience with Tableau, Google Analytics, and Amplitude (or similar event-based analytics platform) required 
• Experience with churn analysis and propensity modelling are a plus 
• Experience with statistical modeling, Python, R or equivalent language, Postgres, Snowflake, and Segment a plus
• Experience in real estate is a plus

Location

• Remote - US based 

Compensation

• The salary range for this position is $120,000 - $140,000 based on experience
• 10% bonus based on company performance.

BiggerPockets is proud to be an EOE/Veterans/Disabled/LGBTQ+ employer!

• We celebrate, support, and encourage being different for the benefit of our team members and community. We do not discriminate on the basis of race, color, religion, age, sex, gender identity, sexual orientation, national origin, political affiliation, marital status, non-disqualifying physical or mental disability, genetic information, membership in an employee organization, retaliation, parental status, veteran status or other non-merit factors.
• We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment offers are decided on the basis of qualifications, merit, and business need.

Disclaimer

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice*

Benefits

• Medical, dental, and vision benefits
• Office snacks & beverages
• Tuition reimbursement & career development
• 401k package
• Paid parental leave
• Flexible Paid time off
• 12 company-paid holidays per year
• Community service & volunteer opportunities
• Amazing team & fun culture with lots of team events
• Learn more about real estate investing

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