Onboarding Specialist

About MagicBrief

We’ve seen a generation of companies grow on the internet, but the next 10 years will look nothing like the last. Traditional growth strategies are becoming obsolete, and brands now win or lose based on their ability to produce great creative. MagicBrief is a creative operations platform that is already empowering many of the world’s best teams, including Solawave, Fenty Beauty, Darkroom, LARQ, Jambys, HVMN and many more.

Role Overview

As an Onboarding Specialist at MagicBrief, you will play a crucial role in ensuring our customers have a seamless experience from the moment they are introduced to our product. You will be responsible for conducting product demos, assisting with account setup, and providing ongoing support. This position is not a sales role, but high performance will be rewarded with bonuses.

Key Responsibilities

• Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
• Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
• Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
• Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
• Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
• Cover support in the US west or east time zones, ensuring our customers receive timely assistance.

Qualifications

Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.

Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.

Skills: Strong speaking, presentation, and relationship-building abilities.

Location: Ideally based in America, with the ability to cover US time zones.

Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.

Why Join MagicBrief?

Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.

Learning: Continuous opportunities for learning and development in a supportive environment.

Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.

If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!

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