Onboarding Operations Manager

What you'll do:

• Build & coach: As we grow our supply side of the marketplace (Truck drivers), we will work to get drivers on the road as fast and as safely as possible. This role will involve leading a team of onboarding specialists.

• Strategize: Develop cases, prioritization frameworks, implementation plans, and growth strategies for the supply side.

• Advise senior leadership on long-term strategy and decision-making by defining critical metrics, developing dashboards, and providing strategic insights

• Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs

• Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Success to ensure insights inform broader critical initiatives

Preferred Qualifications:

• Experience managing people and teams

• 2+ years of client-facing experience

• 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics

• Excellent written and verbal communication skills

• You are skilled at project and process management such that you can easily balance urgent versus important requests, you can operate autonomously, and you flourish with ambiguity

• Analytical orientation, with an aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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