Member Acquisition Representative

Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!

At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.

Learn more about PadSplit here

Summary:

As a Member Acquisition Representative, you are an energetic, talkative, solution-oriented, good at human relationships, problem solver with an optimistic attitude, that can easily (and happily) wear many hats. You can uphold our company’s principles and values while adding to our unique culture. As a member of our Marketing Team, you will broadly be responsible for answering live chat messages and making outbound marketing calls.

Your role will involve responding to customer inquiries about membership and room bookings, managing complaints, troubleshooting issues, and providing general information. You will be part of the main contact team for individuals interested in PadSplit, assisting them with online bookings. Additionally, you will educate customers about PadSplit's terms and features, and maintain a professional company image in all online interactions.

You will also be responsible for proactively reaching out to potential clients via telephone to encourage them to book a room with PadSplit.

• Answer incoming live chat messages and make outbound marketing calls.
• Manage and resolve customer complaints.
• Book rooms via phone calls and live chat.
• Identify and escalate issues to supervisors.
• Provide PadSplit product information to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Document all outbound call information according to standard operating procedures.
• Recognize and alert the management team of trends in customer calls and messages.
• Follow-up customer calls where necessary.
• Complete call logs and reports.
• Other duties as assigned

• Must be fluent in English speaking and writing.
• Proficient in relevant computer applications.
• 1-3 years of sales experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Stable internet connection.
• Quality headset.

Full time - Independent Contractor

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