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Restaurant365

USA

Posted on: 10 December 2024

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Manager, Implementation Project Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Manager of Implementation Project Managers will be responsible for leading teams and individuals that directly impact the success of Onboarding Projects. You will be expected to use your own knowledge and experience to coach the teams and help them achieve goals through one-on-ones, trainings, and team meetings. You will work with the Vice President of Onboarding to ensure the team is performing to its fullest potential.

How you'll add value:

Lead and mentor a team of Implementation Project Managers, providing guidance, support, and professional development opportunities

Establish and maintain project management best practices, methodologies, and standards across the implementation team

Oversee multiple concurrent implementation projects, ensuring successful delivery within scope, timeline, and budget

Drive continuous improvement initiatives for implementation processes and team performance

Collaborate with cross-functional teams including Sales, Product, and Customer Success Managers to optimize project delivery and customer satisfaction

Provide strategic guidance on complex implementations and risk mitigation

Monitor team performance metrics and implement strategies for improvement

Conduct regular performance reviews and provide constructive feedback to team members

Serve as an escalation point for complex technical or customer-related issues

What you'll need to be successful in this role:

3+ years of team leadership/management experience

Proven track record in implementation management with demonstrated success in project completion

Comprehensive knowledge of R365 implementation methodologies

Exceptional communication and interpersonal skills

Strong leadership abilities with a focus on teaching and coaching

Excellence in organization and time management

Demonstrated ability to work independently and make strategic decisions

PREFERRED:

PMP certification or other relevant project management certifications

Microsoft certifications or similar technical credentials

Experience in restaurant industry software implementations

Bachelor's degree in Business, Computer Science, or related field

CORE COMPETENCIES

Accountability for Others - Demonstrated ability to manage team performance and outcomes

Expectation Setting - Skilled in addressing challenging situations objectively while maintaining empathy

People Development - Strong capability in identifying and nurturing team member potential

Initiative- Self-motivated with proven ability to drive projects and teams forward

Strategic Thinking - Ability to analyze complex situations and develop effective solutions

Change Management - Experience in leading teams through organizational changes and growth

WHAT MAKES YOU SUCCESSFUL AT THIS ROLE

Natural leadership abilities with a passion for developing others

Strong technical aptitude combined with business acumen

Results-oriented mindset with attention to detail

Ability to build and maintain strong relationships across all levels of the organization

Commitment to continuous improvement and innovation

Adaptability and resilience in a fast-paced environment

R365 Team Member Benefits & Compensation

This position has a salary range of $115K-$125K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.