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KnowBe4

Utrecht, Utrecht, Netherlands

Posted on: 15 March 2024

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Localization QA Specialist

Please submit your resume in English.
 
To learn more about our team and office culture in the Netherlands, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/utrecht
Glassdoor: https://www.glassdoor.nl/Overzicht/Werken-bij-KnowBe4-EI_IE969384.11,18.htm
LinkedInhttps://www.linkedin.com/company/knowbe4/life/netherlands/

The Localization Quality Assurance Specialist is a key contributor in developing and maintaining quality assurance (QA) standards and working with local resources around the world, to ensure KnowBe4’s delivers accurate, relevant, high-quality translations of KnowBe4’s vast library content.

Responsibilities:

  • Perform review of localization work from vendors and local in-country resources to ensure accurate, high-quality, fully localized/translated content
  • Coordinate with vendors and local offices to make sure KnowBe4 publishers adhere to set standards
  • Periodic reviews of customer feedback with regard to the quality of content from users outside of the US
  • Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
  • Stay attune with and serves as a subject matter expert on cultural expectations of content for designated regions
  • Perform cultural review of content and review feedback from customers regarding cultural feedback
  • Contribute to continual improvement of our processes, quality and efficiency as we grow
  • Maintain foreign language style guides
  • Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
  • Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Minimum Qualifications:

  • Bachelor's degree in Language Studies, Cultural Anthropology, International Relations, Linguistics or related field/experience (Masters preferred)
  • Ability to speak/read/write English and one additional language fluently; more languages a plus. 
  • Experience with project management software
  • Experience with Google Suite
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Experience with translations a plus
  • Strong verbal and written communications
  • Fluent in German
  • Excellent listening skills
  • Excellent time management and organization skills


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Tags

training
web
linguistics
qa
management
content
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