KnowBe4

Utrecht, Utrecht, Netherlands

Posted on: 15 March 2024

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Localization QA Specialist

Please submit your resume in English.

To learn more about our team and office culture in the Netherlands, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/utrecht
Glassdoor: https://w ww.glassdoor.nl/Overzicht/Werken-bij-KnowBe4-EI_IE969384.11,18.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/netherlands/

The Localization Quality Assurance Specialist is a key contributor in developing and maintaining quality assurance (QA) standards and working with local resources around the world, to ensure KnowBe4’s delivers accurate, relevant, high-quality translations of KnowBe4’s vast library content.

Responsibilities:

Perform review of localization work from vendors and local in-country resources to ensure accurate, high-quality, fully localized/translated content
Coordinate with vendors and local offices to make sure KnowBe4 publishers adhere to set standards
Periodic reviews of customer feedback with regard to the quality of content from users outside of the US
Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
Stay attune with and serves as a subject matter expert on cultural expectations of content for designated regions
Perform cultural review of content and review feedback from customers regarding cultural feedback
Contribute to continual improvement of our processes, quality and efficiency as we grow
Maintain foreign language style guides
Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Minimum Qualifications:

Bachelor's degree in Language Studies, Cultural Anthropology, International Relations, Linguistics or related field/experience (Masters preferred)
Ability to speak/read/write English and one additional language fluently; more languages a plus.
Experience with project management software
Experience with Google Suite
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with translations a plus
Strong verbal and written communications
Fluent in German
Excellent listening skills
Excellent time management and organization skills

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