Legal Process Analyst

Our Legal Team has built a reputation within the company for our supportive approach to counseling, always with a bias for action. We’re a group of seasoned business-forward legal professionals, who work collaboratively, have a healthy sense of humor, are humble, and are kind to one another and our clients. 

A key part of the Legal Department strategy is scaling to support our fast growing business through operational efficiency.  As a member of the Legal Operations team, you’ll be responsible for driving operational excellence by bringing people, process, and technology together in ways that increase legal service velocity, build team capacity, and support innovation. Join us!

The Legal Process Analyst is a high-bandwidth, meticulously organized individual, who can juggle both process improvements and issue resolution. On a typical day, you may work with data teams to improve a legal process dashboard, participate in weekly process calls with Litigation counsel, update playbooks to align with process updates, and respond to medium complexity records requests. 

This position calls for a self-starter who wants to innovate and be part of a dynamic, fast-moving team. The Legal Process Analyst is a leader, problem solver, team builder, and a subject matter expert who is always looking for ways to help the team become more efficient by streamlining processes and identifying issues & resolutions. The ideal candidate has some technical prowess and operational experience to help them make informed decisions that improve legal operational productivity related to the third party data requests. This role reports into the Senior Manager of Legal Operations.

• Improve our operational and legal response processes related to third party data requests to ensure that we continue to deliver high quality responses to subpoena and records requests. 
• Collaborate with Data Analytics and Litigation teams to build and maintain data dashboards used to respond to legal requests for information.
• Support the response process for incoming third party subpoenas and data requests related to DoorDash audiences.
• Communicate with third party requesters to identify data subjects and provide responsive records.
• Flag non-standard escalations for review and work directly with management and/or counsel on escalation resolution.
• Be responsible for drafting and maintaining team playbooks.
• Demonstrate strong communication skills and relationship-building with peers, business partners and company leaders. 
• Serve as a resource and/or mentor for other employees on the team. Contribute to quality assurance, training practices, and process development. 

• You have a Bachelor’s degree or 4+ years of equivalent experience.
• You have 2+ years of experience in operations or business intelligence/analytics; experience in legal operations, law enforcement response, civil legal process or as a paralegal or legal assistant is a plus.
• You have experience using data analytics tools like Mode, Sigma, and Tableau to create queries and generate exports.
• You have knowledge of Salesforce and Excel or Google Sheets (preferred).
• You possess extraordinary written, verbal, and interpersonal skills.
• You represent the DoorDash brand with humility and a customer-first mindset.
• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills.
• You have a mind and talent for process improvement.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
We expect this position to be filled by 5/8/2024.

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