Lead Payroll Operations

This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

As Lead Payroll Operations, your team provides a best-in-class payroll service for Personio Payroll customers, including the implementation of the product, ad-hoc support, and monthly check-in calls. You collaborate with all teams of Payroll Operations to continuously enable your own people, improve our processes and identify product/market gaps in Personio in order to improve them.

• Satisfaction of Personio Payroll Customers: You are responsible for the satisfaction of a defined portfolio of our Personio Payroll customers through high-class software implementations and ongoing payroll support.
• Team Development: You will hire, and lead a team of up to 25 Payroll Specialists, ensuring their continuous training to improve quality, efficiency and overall performance. 
• Operational Support: You will coordinate your team’s capacity management and day-to-day operations, while getting involved in customer interactions as go-to expert in case of complex customer needs, and escalations.
• Process Improvements: You will support the continuous improvement of team-internal as well as cross-departmental payroll processes, systems and interfaces.
• Strategy & Development: You will define PayOps’ strategy and own initiatives/projects with the objective of sustainably increasing quality, efficiency, and flexibility in the Payroll Operations team. 

• You have a proven track record of 4+ years in a payroll-supporting role focused on end-to-end German payroll processing for a payroll provider or tax advisor
• You have 2+ years leadership experience managing a customer-facing support team.
• You have successfully hired and trained payroll specialists over 2+ years.
• You have an entrepreneurial mindset, and the highest standards for the quality of your work.
• You are fluent in English and German, with a thoughtful, structured, and transparent communication style.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

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