L1 Support Agent

SIMPLE is a successful mobile product with over 15 million unique downloads, more than 300K 5-star reviews, and over 50% year-over-year revenue growth.

It offers judgment-free, gentle guidance toward balanced nutrition, a healthy relationship with food, and ultimately, improved health and well-being. Built with flexibility and convenience in mind, the app is a safe and supportive space to get actionable feedback, learn, and increase confidence. SIMPLE’s method is shaped by a global team of nutrition, behavior change, digital health, and medical experts. The journey is enhanced through Avo, a personal wellness assistant within the app that provides timely suggestions and real-time answers. 

With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit https://simple.life/ 

Right now we are looking for a talented Customer Support L1 Representative who will join our Customer Support  team. 

Main duties:

• Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
• Work with users feedback
• Collaboration with the Community, QA, marketing and Development teams
• Turning potential negative customer situations into positive experiences.

What we are looking for:

• Person who is located in the following time zones : GMT +8, GMT+3, GMT +2
  Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Fluency in written English is a must
• Resistant to stress and routine: you will have to correspond a lot with users
• Self-organization skills
• Ability to work in a fast-paced ever-changing environment
• Technologically inclined
• Attentiveness
• 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role
• Experience in mobile products is desirable
• Readiness to work shifts 2/2 (day or night);
  
  

Perks and Benefits:

• Competitive salary 
• Fully Remote
• A premium SIMPLE subscription;
• 21 days annual leave
• Internet Coverage
• Emergency Days 
• Bonus System for extraordinary results 

Kindly Note: We kindly request your special attention to ensure you submit the test assignment and respond to the additional questions provided. This will greatly assist us in evaluating your skill-set for the role and gaining a deeper insight into your motivation. While we understand that this is a seasonal position and these steps may seem extensive, we kindly request your cooperation to ensure an efficient process for both parties. We sincerely appreciate your cooperation. Thank you!

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