Key Account Manager

Huble is an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. Using the HubSpot platform, we provide solutions to increase our customer's level of CRM sophistication as well as deliver strategic consultancy across marketing, sales, service, websites, and business operations - and we do it all whilst trying to strike a balance between professionalism and being human.

As a Key Account Manager, you will be responsible for growing Huble’s revenue by cultivating and maintaining a long-term, trusting relationship with Huble’s key clients. We work remotely and would love for you to be able to visit clients onsite on a monthly basis.

These will be your key performance areas:

1) Relationship Building & Management

• Responsible for cultivating and maintaining a long-term, trusting relationship with Huble’s clients by understanding each part of the client's business and what they do.
• Responsible for building Organizational Charts that outline key relationships and other teams within the Client’s organization that Huble can engage with.
• Build the knowledge and understanding of your client and their business to such an extent that you can anticipate their needs and effectively help them to succeed.
• Develop an understanding of the client's industry and pain points.
• Report on Client Health monthly, this includes running the quarterly NPS surveys and sharing this feedback with the relevant teams.
• Check in on the Client performance by setting up regular sessions with your clients to gather feedback on how the team is performing.
• Assist with challenging client requests or issues escalated as needed.

2) Account Growth

• Responsible for client retention of your portfolio of clients.
• Manage the renewal process - working with the Lead Consultant, the Key Account Manager is responsible for leading a client renewal. This includes but is not limited to: scope and developing compelling renewal proposals and seeing those renewals through to completion.
• Nurture and grow the accounts of your client base by:
  • Identifying other teams or departments that have a need
  • Identifying other opportunities for cross sell within your client organisation
  • Working with the Consultant and Project Manager to ensure we are within the scope of what has been sold, and if the client needs more, the KAM is responsible for negotiating the upsell.
• Negotiate contracts and close agreements.
• Creation & Maintenance of Account Plan - a plan that outlines your current portfolio, how you are planning to grow this portfolio and what you plan to sell into these clients in the future (this should include plans for renewal, upsells, new divisions etc).

Requirements

This role is best suited for someone who has the following:

• A bachelor’s degree or equivalent in a relevant field.
• Mid-senior years of experience in account management or sales.
• Have experience in a Consultancy or Agency.
• Be proficient in Google applications including Google Docs, Google Sheets and Google Mail.

Personal attributes:

• Experience in Sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills in building relationships with professionals at all organisational levels.
• Ability in problem solving and negotiation.
• Ability to build rapport with key clients.
• Exceptional customer service skills.

Keen to Huble with us?

If what you have read above excites you and is your next rewarding chapter, please apply. We'd love to hear from you.

Benefits

As part of the remuneration package, you will receive the following benefits:

• 🌍 Working remotely
• 🛣️ Eligible to join the Company’s Auto Enrolment pension after 3 months
• 🏥 Eligible to join the company healthcare scheme after 12 months of service
• 🪑 Home office budget (desk + chair)
• 💻 IT Equipment (MacBook vs Windows Laptop + Monitor + Mouse)
• 🌴 22 annual leave days (over and above Public + Banking Holidays) + 1 additional bonus day for special occasions (eg. Birthday)
• 🧘 Flexibility to accommodate your personal needs (be it leisure or family commitment)
• 👕 Huble Swag

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