Junior Customer Support Associate

Description:

• Summer placement (minimum 6 weeks)
• 20 hours per week, 4 hours per day Monday - Saturday (flexible hours between 9am - 7pm)
• Location: Remote working - UK only
• Salary: £22,000 pro rata

The role:

We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.

The role primarily entails:

• Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
• Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.

Requirements

• This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You're able to work to targets and are motivated by them.
• You're a quick learner and you easily adapt to new or changing processes.
• You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
• You have a meticulous approach to the importance of accurate data entry.
• You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
• You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
• You'll be comfortable dealing with sensitive conversations over the phone.
• You're highly empathetic and care about the problems our members are facing.

Benefits

• An exciting job at a health-tech startup. You'll be able to see first-hand that impact that we have on improving thousands of people's lives and tackling the obesity crisis on a daily basis.
• You'll get to work with amazing, friendly, smart colleagues all incredibly passionate about solving the type 2 diabetes epidemic.

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