IT Support Analyst

MediaLab is a media & technology company focused on acquiring and growing properties and global brands. The organization is a unique combination of private equity, holding company and operating entity. We continue to expand and are proud of the prominent market position of our brands.  

Come join an exceptionally talented team of engineers, designers, product and business builders. HQ is located in sunny Santa Monica, California with growing teams in New York, and across cities in the US and Latin America.

Your Role at MediaLab

MediaLab is searching for an IT Support Analyst to provide internal IT Support and contribute to technology initiatives throughout 2024. The ideal candidate will be an IT generalist with proven experience supporting a remote workforce, MDM, Google Workspace, Okta, cloud file services, and other business productivity tools. This opportunity is expected to run through the end of December 2024. 

• Full-Time 40 hours per week, (Monday-Friday) 
• Respond to IT support requests and own issues through resolution.
• Provide IT assistance in employee onboarding and off-boarding.
• Configure laptop hardware and update or deploy new software.
• Deploy, configure, and troubleshoot MDM software for Windows and Apple laptops.
• Administer Google Workspace, Okta, and other IT related services.
• Assist in migration, consolidation, or reconfiguration of common hosted IT services as needed.

• Customer focused approach to handling IT support and technology initiatives.
• Ability to create documentation for both technical and non-technical teams.
• Expertise in supporting Mac and Windows laptops remotely.
• Experience deploying and configuring Microsoft InTune and MacOS MDM products (Kandji, JAMF, etc).Administrative experience with Google Workspace user accounts and data.
• Experience in hosted file service configuration (Dropbox, Google, etc) and data migration.
• Familiar with Okta user account management and provisioning.

At MediaLab, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace.

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