IT Service Engineer

The Team:

The IT Service Engineer will provide internal  IT Support for Celonis as well as on-site support in Madrid. 

The work you’ll do:

• Resolve, transfer or escalate IT tickets raised by internal employees
• Work in an international IT support team to solve issues globally
• Troubleshoot and resolve various technical issues via phone, email and remote control
• Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
• 1st contact & responsible for Onboarding of new Celonis employees in Spain
• Communication with our users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment
• Develop documentation/user guides for common user issues
• Mobile Device support for corporate smartphones
• On-site support for the Celonis Office in Madrid
• To be the 1st contact person in IT-questions for a large rising and cool company
• Learn everyday something new in our international IT team
• To be a very good service provider in a superfluid company

The qualifications you need:

Professional skills:

• Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
• Basic knowledge of MacOS
• Basic knowledge of Active Directory
• Basic knowledge of TCP/IP networks
• Microsoft O365 knowledge
• Operate and maintain network printers and network components like video-conferencing systems based on Zoom
• Troubleshoot drivers / software applications
• Knowledge in Mobile Device Management solutions

Soft Skills:

• Prior experience in desktop support and equipment
• Ability to be a very good service provider for our employees
• Outgoing
• Strong attention to detail
• Good documentation ability
• Team player and ability to work independently
• Fantastic trouble-shooter
• Desire to learn
• Cool under pressure

Education:

• Grammar school or secondary modern school

Additional experiences:

• Preferable: ITIL experience

Languages:

• English

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