IT Process Manager

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

If you're passionate about leading an IT organization and optimizing processes to ensure seamless service delivery, consider joining the IT Program and Project Management Team at Pinterest. In this role, you will be instrumental in driving continuous improvement and enhancing the overall performance of our IT Organization.

What you’ll do:

Execution owner for Scrum, Change, Incident, and Problem management at Pinterest IT.
Develop and implement IT process improvements to enhance efficiency and effectiveness.
Analyze IT processes to identify inefficiencies and areas for improvement.
Create and maintain comprehensive process documentation to ensure clarity and consistency.
Train IT staff on new and revised processes.
Monitor and evaluate IT processes to ensure compliance and effectiveness.
Partner with cross-functional stakeholders to ensure that IT processes are aligned with the overall business goals.
Continuously monitor and evaluate IT processes to assess compliance, effectiveness, and opportunities for further optimization.
Deliver Operational Metrics that deliver a view and insight to service health and maturity.

What we’re looking for:

Expertise in IT processes. Proven technical program/project delivery. Developing and maturing processes that match the organization's level of maturity and acceptance of change.
Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
Excellent communicator and collaboration skills. Must be able to communicate effectively with a wide range of stakeholders and also be able to collaborate with cross functional partners to ensure that IT processes are aligned with the overall business goals.
Passionate about process management. You should be familiar with the challenges of growing organizations and how to create processes that are successfully adopted and used.
Proven ability to manage through ambiguity and create buy-in with cross-functional teams.
Data driven. You must have a demonstrated ability to surface data and insights to prove hypotheses and measure success.
ITIL V3 or V4 certified in Service Operations.
Six Sigma green belt certification preferred.
Previous experience with JIRA.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$79,050—$163,000 USD

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.