Zowie

Poland

Posted on: 21 August 2024

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IT Operations Engineer

About Zowie:

At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!

What you'll do:

Take ownership of IT onboarding & offboarding

Oversee software installations, updates, and licenses

Automate user provisioning and access management

Provide technical support to team members - address and resolve IT issues

Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards

Implement and manage security protocols to protect company data, systems, and networks

Contribute to security policies and trainings

Coordinate with external vendors for procurement of IT equipment and services

Maintain detailed records of IT assets, procedures, and support requests

Visit our offices in Warsaw and Cracow to provide on-site support when necessary

Core competencies:

Proficiency in managing MacOS and Linux

Command line and scripting competency

Strong problem-solving skills

Solid understanding of device and network security

Familiarity with SSO technologies, and user provisioning tools

Experience with SOC2, ISO27001 or other org-wide certification implementation processes

Drive to help others solve their issues

Organized, process-driven and detail-oriented

Self-directed, able to work independently

Effective stakeholder management

Nice to have:

Experience managing large fleets of devices via MDM systems (preferably Jamf)

Proficiency in managing Windows

Clear, straight-to-the-point communication

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.