Income Verification Representative

Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!

At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.

Learn more about PadSplit here

Summary:

As an Income Verification Representative, you are a detail-oriented, hard-working, problem solver, a fluent and compassionate communicator, and a team player! You can uphold our company’s principles and values while adding to our unique culture. As a member of our Member Acquisition Team, you will broadly be responsible for the employment/income verification of applying members.

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You Will:

• Reviewing income documents and approving membership applications accordingly.
• Evaluating the documents based on their authenticity, recency, and eligibility.
• Reaching out to applicants who are having issues with their documents or those who haven’t submitted them.
• Receiving and making phone calls with assigned members.
• Responding to queries/tickets from applicants.
• Reporting to the team manager on weekly team meetings.
• Keeping up-to-date notes on our CRM with the applicants’ progress.
• Communicating with other team members and cooperating on clearing all incoming documents.
• Following up with applications that require special attention.
• Escalating unusual tickets to the relevant departments.

Minimum Qualifications:

• Must be fluent in English speaking and writing.
• Proficient in relevant computer applications.
• 1-3 years of sales experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Ability to handle stressful situations appropriately.
• Stable internet connection.
• Quality headset.

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Full time - Independent Contractor

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