Implementation/Technical Account Manager

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $14 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a cartage Transportation Management System (TMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and Warehouse Management System (WMS) offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for carriers.

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

This role is open to Remote 

ABOUT THE ROLE

We’re building a world-class Account Management team committed to helping customers realize the full potential of Pallet. You’ll help onboard new carriers to the Pallet TMS platform while maintaining a strong commitment to our customers' goals and success.

SOME THINGS YOU MAY BE WORKING ON

• Work one-on-one with customers to implement the Pallet platform across all their core workflows: order entry, dispatch, billing, and driver settlement.

• Lead virtual and onsite training sessions on all of Pallet’s core workflows to help customers realize the full value of the Pallet TMS platform.

• Manage the post-sales relationship with our customers to ensure they achieve their business goals using Pallet. 

• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements 

• Support in the development and documentation of processes and best practices.

YOU HAVE

• Excited to travel up to 75% annually by plane required.

• Minimum of 2 years experience as a Solution Architect, Sales Engineer, Consultant, or Customer Success at a rapidly growing SaaS company.

• Stellar communication, presentation, relationship-building skills, and a deep commitment to driving an exceptional customer experience.

• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.

• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

• Must live near a major airport.

OUR CULTURE

⚡Pallet, nestled in the vibrant heart of San Francisco, just a stone's throw away from the Panhandle and Lower Haight, is more than just a workplace. We're a community where transparency thrives, and we embrace a collective spirit when it comes to problem-solving. 

🚀 Our team is a diverse tapestry of top talent, with experience from companies like Figma, Space-X, Ramp, Scale AI, Watershed, Retool, Tesla, Google, Facebook, and a multitude of innovative startups. Their passion fuels our collaborative and industrious culture. But hey, we're not all about work—bi-weekly happy hours, weekly paid dinners, and leisurely coffee strolls through the picturesque Golden Gate Park are just a taste of the fun we add to the mix.

OUR BENEFITS

• 🩺 Health, Vision and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 🥤 Bi-weekly happy hours; our last one was with one of our Board of Directors 
• 🍲 Company paid dinners on Tuesdays and Thursdays in the office 
• 🎉 Annual Company Offsites; our last one was in Sonoma WIne Country

OUR INTERVIEW PROCESS

This is our process for most of our roles, but sometimes stages are subject to change from time to time, we will definitely notify you of the change ahead of time.

Step 1: ✋ Chat with our recruiter - Athar - 30 mins

Step 2: 📙 Take home Assignment - 2-3 days to complete

Step 3:💬Chat with the Team - 2 hours

Step 4: 🗣️ Final Interview - 1 -2 hours

✅ Brief Background Check and Reference Check 

POSITION'S COMPENSATION RANGE

$65,000 - $80,000

Our company Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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