Implementation Specialist

Roofr is building our Implementation Team and we are looking for an experienced Roofer to help us shape and execute a scalable, customer onboarding and implementation experience to help drive platform adoption. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for customer centric, result oriented roofing professionals to join our team and help us, help our customers! Time to value, adoption, retention, and churn prevention, are the name of the game but always with the customer’s best interest at heart.

What you get to do:

• Assist Roofr customers in implementing our product to maximize its impact on their business
• Partner with our Customer Success Managers to maintain a smooth transition in and out of the onboarding and implementation stage of the customer’s journey
• Manage key metrics that feed into team based goals around Product Adoption, churn, and advocacy
• Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers
• Execute Roofr training sessions through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the other Revenue teams to ensure a cohesive Roofr experience

What you bring to the role:

• At least 2+ years of roofing experience 
• Direct understanding of the roofing market, industry, challenges and terminology
• Strong communication and presentations skills, including both written and verbal, including phone, email, and video meeting and webinars
• Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement
• Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your clients
• You are highly capable of managing customer requests and making recommendations that meet the customer’s needs to help them excel

Who You Are:

• Roofer at heart or someone who has been working within the roofing industry in an administrative or support role 
• Customer advocate 
• Highly organized & results oriented
• You sweat the details
• You don't settle for status quo
• Tech Savvy