Implementation Project Manager

PatientIQ is a fast-growing health tech company empowering healthcare providers, industry, researchers, and others to collaborate on the mission to improve patient outcomes. PatientIQ is headquartered in Chicago and backed by top-tier west coast venture capital, major hospital investors, and others.

ABOUT THE ROLE
The Implementation Project Manager at PatientIQ is a critical team member who ensures our customers maximize the benefits of the PatientIQ product, network, and services. This role is responsible for the direction, coordination, and timely completion of the end-to-end implementation process to meet organizational goals and customer needs. The Implementation Project Manager will work coordinate efforts across both internal resources and customer stakeholders to ensure a smooth and successful implementation.  The ideal candidate is highly organized, possesses strong communication and problem-solving skills, and has a robust blend of technical proficiency and customer service skills with a proven track record in managing SaaS implementation projects.

ROLE RESPONSIBILITIES

• Project Coordination: Facilitate effective communication and collaboration between EHR integration teams and platform implementation teams. Ensure projects are completed efficiently, achieving optimal time-to-first value as indicated by initial patient enrollment.
• Customer Engagement: Act as the primary contact for enterprise customers during the implementation phase, providing exemplary support and ensuring high satisfaction measured by Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys.
• Project Planning: Develop and manage comprehensive project plans with the assistance of EHR integration and platform implementation leads. Ensure consistent achievement of project milestones and successful go-live.
• Status Reporting: Conduct regular status meetings and update both customers and PatientIQ executive stakeholders through various communication channels.
• Risk Management: Identify potential project risks and proactively escalate issues to relevant stakeholders to ensure timely resolution.

Requirements

IDEAL QUALIFICATIONS

• Experience: Minimum of 4 years in project management, specifically in SaaS implementations using standard project management methodologies.
• Industry Background: Experience in a growth-stage SaaS company or in a similar capacity within a larger organization.
• Skills: Exceptional organizational and communication skills with the ability to manage multiple projects concurrently and prioritize effectively.
• Customer Focus: Strong ability to manage day-to-day tasks while maintaining a strategic view of customer needs.
• Collaboration: Demonstrated ability to work collaboratively with internal teams across PatientIQ.
• Travel: Willingness to travel up to 10% annually.
• Tools: Familiarity with CRM systems and tools for tracking customer interactions, knowledge management, and support tickets.
• Healthcare Knowledge: Experience in healthcare, particularly in integrating Electronic Health Records.
• Project Management: Proven track record in managing healthcare provider or enterprise customer implementations.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

WHY WORK HERE?

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission-Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy : Great ideas win out. We encourage all team members to challenge the status quo because our mission demands it.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast-Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

PatientIQ is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery. The platform's built-in analytics and biostatistical modeling engine generates actionable insights for quality improvement, research and marketing purposes. The collected data can also be used to collaborate and benchmark with other institutions. The software comes with full-service support and is easily configurable around organization-specific workflows.

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