Implementation Manager

At Trunk Tools, we are tackling the massive $850B+ construction labor industry. We’re an exceptional team of serial entrepreneurs, brought together by our shared mission: aligning incentives for the deskless workforce. Our founding team (LinkedIn, Uber, SpaceX, YC, Carta, etc.) has successfully built and deployed software in construction for 140k+ users, millions of users beyond the construction space, and worked on +$1 billion of built-environment projects. Within our first year of business, we’ve captured contracts worth $1 million in ARR alongside backing from incredible Seed investors and industry experts. We are extremely excited to be in hyper-growth mode and we hope you join us on our journey to revolutionize the construction industry! We have built a brand new product that requires building, evaluating, and launching innovative solutions leveraging the latest ML/NLP/LLM techniques.

We are hiring an Implementation Manager to work with all of our customers, including our largest, most complex customer implementations. The IM will work closely with Product in the design and implementation of Trunk Tool’s products, which improve productivity for the deskless workforce across their organization. You will oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks, and keeping stakeholders informed. As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Trunk Tools’ products.

The ideal candidates are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver. In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers.

What you'll be doing:

• Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks

• Serve as the primary project escalation point of contact

• Ensure alignment across all teams, internal and external

• Build, maintain, and track project timelines in order to deliver on-time 

• Collaborate with Sales, Product, and Ops to ensure a smooth and successful customer experience from kick-off to go-live

• Contribute to our scale efforts by establishing and improving our implementation management and delivery operations processes and contributing to best practices

• Provide consistent feedback to Sales and Product to constantly optimize hand-offs, onboarding, training, and customer stabilization

Qualifications

• 5+ years as a customer facing implementation manager, project manager, technical program manager, or management consultant.

• Experience running complex projects with enterprise clients.

• You are a persuasive, results driven customer influencer with outstanding interpersonal skills.

• You’re an exceptional verbal and written communicator.

• You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.

• You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams.

• You can learn and drive outcomes with minimal supervision.

• You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues

Must be located in a US time zone (and US or Canada only - must be able to travel to the US)

What we offer 😎

🎖️ A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; currently we're 12 team members

💰 Competitive salary and stock option equity packages

🏥  3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!

🤓 Learning & Growth stipend 

🏠 Flexible long-term work options (remote and hybrid)

🥨 Free lunch provided in the office in NYC - you’ll never go hungry with us! 

🛫 Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

🏝 IRL / In-Person retreats throughout the year

Salary range: $100,000 - $140,000 / year + equity

We realize applying for jobs can feel daunting at times. We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.

At Trunk Tools, we’re working hard to build a more productive and safer environment within the construction industry, and we strive to live by these same values here at Trunk Tools HQ. As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class. 

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