Head of Sales Operations

Curai Health is an AI-powered virtual clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco.

Growth at Curai

Curai is a health tech company that offers virtual urgent and primary care services powered by a world-class care team and cutting-edge AI. We have recently gone to market as an enablement solution for other healthcare service businesses. This role is part of the overall Growth team, comprising the Business & Market Development, Sales & Sales Operations, Implementations, Client Success and Marketing functions.

We are looking for a Head of Sales Operations to join our Growth team. This team develops, manages, and enhances operational processes for our Sales, Client Success, and Marketing teams. This role is responsible for hiring, coaching and mentoring the team of Sales Ops professionals to ensure performance objectives are met, and build leadership bench strength. The Head of Sales Operations will own our Salesforce opportunity management, run pipeline meetings and prepare sales performance metrics and forecasting, and oversee the deal desk, bid response unit, sales training and SDR teams. This is an exciting opportunity to join a growing team and business where you’ll be able to have a high impact.

Who You Are 

None of these individually are hard requirements but they do describe the type of folks that we think would be most effective and happy at Curai. 

• You possess excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, and a demonstrated ability to both execute and influence. 

• Are passionate about solving complex business problems, diving into data, driving process improvement and leading change throughout an organization. 

• You’ve previously built high functioning teams from scratch.

• You enjoy providing thought leadership for the organization. You will develop unique insights that drive dynamic decision making, set high standards, and utilize cutting-edge technology to enable productivity. 

• You seek to improve sales productivity through complete, reliable and relevant data analyses; you enjoy playing at the 1 foot level.

• We have a team culture that encourages innovation and we expect management and team members alike to take high degree of ownership for their vision and execution of ideas. 

What You’ll Do

• Responsible for looking around corners and measuring the performance of the organization, supplying their sales leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team. 

• This role is responsible for building, hiring, coaching, and mentoring the team of Sales Ops professionals to ensure performance objectives are met, and build leadership bench strength.

• Create and implement success metrics for the organization, as well as drive process improvement and productivity initiatives. Provide actionable intelligence with existing metrics or identify, develop, and propose new metrics 

• Identify opportunities for automation and system (CRM) improvements

• Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviews

• Your team will leverage strong data extraction and modeling skills to drive reporting deliverables and ad-hoc business analysis

• Communicate with sales teams to understand account and individual performance

• Lead and deliver training 

What You’ll Need

• 7+ years of experience in a senior leadership role in a B2B Sales environment in Sales Operations, Sales Strategy, Finance, or Business Development, and 5+ years of people management experience 

• Experience in Territory Planning, Quota Development, Sales Performance Management, Sales Incentive programs 

• Experience in multiple organizational programs such as goals setting, training and enablement, curriculum development, organizational development, and metrics development including dashboarding and scorecarding

• Exhibits sound business judgment and a proven ability to influence others 

• Experience with Sales Performance Management solutions; experience with sales data management solutions and data integration with Salesforce.

• Strong written and verbal communication skills with a track record of presenting to senior management 

• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field 

What We Offer

• Culture: Mission driven talent with great colleagues committed to living our values, collaborating and driving performance

• Pay: Competitive compensation and stock

• Wellness: Unlimited PTO, flexible working hours and remote working options

• Benefits: Excellent medical, dental, vision, flex spending plans, and and paid parental leave

• Financial: 401k plan with employer matching

Salary is dependent on experience and location and will be outlined as follows: 

• The base salary range for this position is $150,000 to $200,000

• Stock grants are also available, increasing the overall compensation package.

Curai Health is a startup with a small, but world-class team from high tech companies, AI researchers, practicing physicians, to team members from non-traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data-driven team, focused on delivering our mission with funding from top-tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures.

At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for teammates that are mission-driven, embody our core values, and appreciate our transparent approach.

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