Head of Product Reliability Engineering

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We’re seeking an exceptional engineering leader to head our new Product Reliability abstraction, which encompasses Cash App’s reliability programs, policies, procedures, tooling, and frameworks. As the Head of Product Reliability Engineering, you will collaborate closely with our Block foundational platform reliability team and Cash’s Engineering Operations & program management teams. Your mission will be to ensure that every team within Cash App contributes to building products and platforms that meet our customers' reliability expectations. You will be responsible for building and supporting teams handling product site reliability engineering (SRE), incident management, regulatory reporting, disaster recovery, business continuity planning, automated production testing, and more. This role requires determining optimal team placements across Block to address Cash App’s customer needs. We value diversity and encourage talent from varied perspectives to apply.

You Will:

• Drive the execution of the Product Reliability strategy for Cash App.

• Collaborate with product managers, engineering leads, and stakeholders on planning, including annual planning, quarterly business reviews, and OKRs.

• Lead a growing engineering organization focused on reliability which includes building a product site reliability function from the ground up. 

• Develop and maintain reliability programs, policies, procedures, and frameworks.

• Build and maintain observability tools.

• Partner with product engineering teams on capacity planning, load testing, and to drive reliability improvements.

• Drive cultural change to prioritize reliability in product development.

• Advocate for Cash in Block-wide forums and industry conferences.

You Have: 

• 14+ years of Software Engineering experience.

• 8+ years of Engineering Management experience, including leading other managers.

• Experience leading engineering teams focused on product reliability 

• Experience working with compliance/council partners to meet regulatory requirements.

• Ability to influence senior leadership on technical matters.

• Advocacy for underrepresented communities within tech.

Even Better:

• Experience in Fintech, Banking, or another highly regulated industry.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $304,500 - USD $456,700
Zone B: USD $304,500 - USD $456,700
Zone C: USD $304,500 - USD $456,700
Zone D: USD $304,500 - USD $456,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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