Head of Community

Description

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in an industry projected to double over the next five years. Organizations like McDonalds, Nike, Unilever and Rite Aid rely on Limble every day to streamline, operationalize and improve their maintenance programs, while empowering employees.

What sets us apart? Our software is easy to use and we truly care about the success of our customers. They see us as a partner rather than just another vendor due to a relationship built on trust. We continue to experience triple-digit growth year after year and are just getting started.

We’re looking for a Head of Community to develop, grow, and engage our global community of customers who are users of computerized maintenance management systems. Our Head of Community will play a strategic role in building and expanding our brand’s presence through community engagement. You’ll partner with our marketing, product, and customer success teams to drive thought leadership, content strategy, and demand generation, and will make an impact by shaping how we connect with our customer base and audience. 

How you’ll make an impact:

• Create and shape the strategy of our online community by building and executing on a community engagement roadmap

• Work cross-functionally with marketing, customer success, and product to hone content strategy and build engagement programs that attract, nurture, and support our community members

• Coordinate and attend community activities, workshops, discussions, events, and programs

• Take an analytical approach to defining and tracking community KPIs, with a focus on driving results from insights

• Develop a deep understanding of our audience by establishing relationship with key stakeholders and members of our community in order to convert community members into product users and customers

Skills you’ll bring:

• 5+ years of experience successfully launching and scaling online community programs within the SaaS industry

• Data-driven mindset; eager to implement reporting metrics and use data insights and analysis to drive business decisions

• Strong understanding of marketing strategies and the customer journey

• Passion for creating innovative and impactful community event programming

• Ability to foster strong relationships with both community members and internal leadership

• Experience utilizing community management and engagement platforms (Discord, Disciple, Tribe, etc.)

Benefits

• $150,000 - $185,000, depending on experience

• Stock options

• Fully remote role

• Health, Dental, Vision, and Life insurance

• Flexible PTO

• Paid holidays

• Paid parental leave

• 401k with company match

• HSA with company match

• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you. At Limble, we value our amazing culture over any skill that someone can offer.

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