H-2A Program Coordinator

About the Role

We are looking for an experienced H-2A Program Coordinator to join our rapidly growing Visa Operations team. Utilizing Seso's state-of-the-art technology, you will coordinate, mentor, train, and support our dedicated team of Case Managers, ensuring that our clients successfully navigate every phase of the H-2A program. 

Responsibilities

• Act as liaison between our dedicated team of experienced Case Managers, Visa Operations team leadership, and Legal Affairs Counsel. 
• Proactively assist with the management and professional development of our dedicated group of experienced Case Managers to ensure our clients receive a capable and reliable H-2A workforce year after year.
• Conduct weekly 1:1s and group check-ins with our team, setting clear expectations and measuring results
• Act as first escalation point for Visa Ops team on challenging and complex issues.
• Instill best practices and continuous improvement.in our case management team
• Confirm our clients have a clear and accurate understanding of the requirements of the H-2A program and their corresponding obligations to ensure clients’ continued compliance with federal, state, and local laws and regulations. 
• Interface with and provide any necessary support to our Workers Operations team with regard to the post-certification phase of the H-2A program, including those related to the recruitment, interview, transportation, housing, and post-employment stages
• Advocate for process and product improvements that solve customer pain points.
• Identifying process improvement opportunities so the company can build systems, tech and automation around it.
• Continually champion Seso’s vision and mission for the team in a variety of situations.
• Define operational metrics, establish a tracking system, and review cadence within the team.
• Share metrics with the Visa Ops and Legal Affairs team, cross-functional peers, and the company.
• Foster collaboration within the team and across the customer lifecycle.
• Encourage continuous learning.
• Embody a culture of service excellence, leading by example and instilling accountability by setting clear expectations and measuring results

About You

• At least 5 years’ professional experience and expertise providing comprehensive services to agricultural employers and associations with regard to every phase of the H-2A program.
• At least 3 years’ leadership experience managing H-2A filing agents and related-personnel with a history of success in a fast-paced environment.
• Extensive knowledge of the H-2A program and intricacies of securing a reliable and legal workforce for agricultural employers throughout the U.S.
• Superior operational and project management skills. You’re not afraid of building, launching, and iterating on the right processes. 
• Ability to work with a non-technical group of customers who are interested in using software to improve their own operations
• Experience working across multiple customer segments from SMB to Mid-Market to Enterprise
• Ability to navigate complex and emotional situations in a professional manner
• A proven track record of success in process management and a displayed technical aptitude
• Excellent organizational skills and ability to prioritize, delegate, multi-task and execute
• Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations
• Experience in HR-tech a plus
• Bi-lingual (English and Spanish) a plus

Benefits

• Talented and fun teammates who don't take themselves too seriously
• Competitive salary and meaningful equity
• Excellent medical and dental insurance plans
• Flexible work schedule and unlimited vacation
• Budget and support for personal development
• Last week of the year off for company-wide winter break
• Company sponsored team events

Compensation: up to $70,000 annually
We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job related skills and experience for accuracy. These considerations can cause your compensation to vary and will also be dependent on your location.

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