GPS Support Group Moderator

GPS Events Moderator – (Daytime Moderator) Mon/Wed/Thurs 5-8:30pm ET

Job Purpose

This position moderates Zoom video meetings like a producer, taking on the administrative tasks or technical support needed to provide a quality participant experience. The moderator manages participant interactions and troubleshoots technical issues, allowing the facilitators to focus on training. The Zoom moderator helps ensure all attendees have a positive and engaging virtual experience. 

POSITION REQUIREMENTS

Tech Tools Experience (Some training provided)
Strong preference for candidates with working knowledge of the following platforms:

• Zoom - setting up meetings, comprehensive understanding of audio and visual settings, creating breakout rooms, knowledge of how to manage host/co-host roles, and screen sharing. 
• Google Suite - Shared Drives, Google Docs, Google Sheets, managing sharing permissions levels in alignment with program organizational structure and access needs.
• Asana - creating and managing program project boards, maintaining program project templates, working knowledge of and strategic etiquette with task descriptions/comments/attachments.
• Microsoft Office – Powerpoint, Word, Excel.
• Slack - is comfortable with instant messaging for collaboration as needed and is available on the platform for team communication during virtual office hours. 

Competencies and Education

• Technical Proficiency:
  • Familiarity with Zoom features, especially managing breakout rooms and the chat box. 
  • Able to multi-task and manage/troubleshoot common technical issues for participants.
• Language Fluency (verbal and written) in English and Spanish.

DUTIES AND RESPONSIBILITIES “Producer” of events

• Pre-event Preparation

• Conduct a pre-event technical check to ensure smooth functioning of audio, video, and other necessary features. 
• Coordinate with facilitators to understand specific requirements and expectations. 

• Technical Support

• Assist participants with joining the Zoom meeting, troubleshooting audio/visual issues, and navigating the platform's features.
• Address any technical glitches or connectivity issues promptly to minimize disruptions. 
• Provide guidance on utilizing Zoom tools such as chat and breakout rooms.

• Meeting Coordination:  This might be the facilitator rather than the moderator.

• Start the meeting on time and welcome participants. 
• Introduce the agenda and objectives of the meeting.
• Start and stop recordings to the cloud.
• Keep track of time and assist in maintaining the meeting's schedule.

• Participant Management:

• Monitor participant entry and manage waiting rooms if needed.
• Mute participants as necessary to control background noise.
• Generate and assign participants to breakout rooms.
• Share required links with participants when needed.
• Monitor chat box.

• Respond to questions.
• Collect follow-up needed comments.

• Security

• Enforce meeting security measures such as admitting attendees from the waiting room.
• Monitor for any unauthorized participants and take appropriate action.
• Be aware of Zoom security features and implement them as needed.

• Post-event Support

• Assist participants seeking post-event resources or additional information. 
• Collect feedback from participants regarding their experience and suggestions for improvement.

Location and work hours—The position is remote and part-time.
Mon/Wed/Thurs 5-8:30 pm ET 

Other duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. 

Physical demands—Standing and/or Sitting, Visual (viewing and reading computer screens).

Travel—None

GPS is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We adhere to a policy of non-discrimination in all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

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