Global Customer Success Analyst

Join Our Team at KyteAbout Us:
Kyte is at the forefront of empowering small businesses with our innovative multi-platform system, designed to transition their operations from traditional methods to a digital landscape. Serving over 35,000 clients across 143 countries, including key markets like Brazil, the United States, Mexico, the Philippines, and Malaysia.
Originating from Florianópolis, our distributed team across Brazil shares a unified goal: to expand globally, enhancing the value and quality we offer to businesses. Our culture thrives on improvement, agile practices, and respectful, rich communication. We're driven by the positive impact we've made, evidenced by daily testimonials from businesses we've 'saved'. Join us in our mission to achieve greatness through outstanding teams.

We're Seeking:
A customer-oriented professional with exceptional interpersonal, conflict resolution, analytical, and communication skills. You'll tackle the challenge of reactive customer support, engaging with customers through various channels such as live-chat and email to provide a personalized and understanding service, aiming to exceed their expectations.

Essential Qualities:

• Adaptability: Thrive in dynamic environments, embracing new processes and technologies to meet evolving demands.
• Emotional Resilience: Maintain positivity across diverse interactions, even under pressure.
• Time Management: Excel at prioritizing and efficiently managing tasks and deadlines.
• Teamwork: Collaborate effectively, share knowledge, and seek assistance to solve complex issues.
• Problem-Solving: Identify and resolve issues with innovative solutions.
• Empathy: Understand and share customer frustrations and concerns to offer comprehensive support.

Must-Haves:

• Strong Portuguese writing skills.
• Fluency in Spanish and/or English, both written and verbal.
• Flexible and enthusiastic about customer service.
• Available for alternate Saturdays.
• Capable of multitasking, including managing simultaneous interactions with customers.

Desirable Qualifications:

• Experience in Customer Service, Tech Support and/or Sales.
• Familiarity with remote work environments.

What We Offer:

• Permanent employment (CLT contract).
• Full remote work flexibility.
• Home Office Assistance (R$150/month).
• Essential equipment and furniture assistance (R$600 one-time).
• Birthday day off and a gift of R$150 added to your multi-benefit card.
• Access to Gympass, health and dental plans.
• Multi-benefit Credit Card (Meal voucher/food allowance): R$840/month.
• Partnerships for English learning and financial services.
• SESC Membership.

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