Frontend Engineer Customer Implementation Specialist

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. And we are currently looking to bring onboard a strong Jr. Frontend Engineer / Customer Implementation Specialist. 

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd.  

Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit.

The Jr. Frontend Engineer / Implementation Specialist will become an integral member of an intimate 7-person team consisting of:

• Maker #5 (Jr. Frontend Engineer, You!)

• Maker #4 (Lucas, Frontend Engineer)

• Maker #3 (Jose, Fullstack Engineer)

• Maker #2 (Hyder, Backend Engineer)

• Maker #1 (Dennis, Founder)

• Seller #1 (Josh, Co-founder)

• Helper #1 (Vibeke)

However, we are looking not just for an Engineer but, rather, a teammate we see as integral to LaunchBrightly’s long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of! 

Job Description

This particular role is a bit unique as your work is initially fully concentrated on setting up Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool). 

We are super eager to design an overall product experience that is tech forward, but non-technical knowledge managers and technical writers will love and easily be able to use. Your work will be crucial in helping us better the current implementation process, and propelling us to a place that allows non-technical users, on implementation specifically, to be able to self-serve. 

This initial phase, fully concentrated on customer implementations, will see you setting up many hundreds of Screenshot Automation Recipes over the next N months and will involve a combination of testing, analysis, and continuous improvement to enhance the implementation experience. You will help extend the current V1.0 of our Screenshot Recipe Builder, along the following tracks:

• Analyze feedback from users, evaluate comments from your fellow Engineering team members, and most of all spot inefficiencies as you set up recipes, to identify areas of improvement

• Product QA to identify bugs, inconsistencies and other issues with the implementation experience (you will be using the Browser Console, custom scripts to manipulate the DOM, and our Product Screenshots and Help Center Sync API as QA tools; Postman will be your best friend for a while)

• Translating your research and QA activities into detailed and well documented engineering tickets, allowing your fellow Engineering team member to easily pick up these tickets and have a head start on engineering solutions

• Providing input on product design, and mini-mocks, to enhance the implementation experience 

The success of your initial concentration on setting up Screenshot Automation Recipes will be measured on whether non-technical users become able to self-serve. We could imagine the current V1.0 of our Screenshot Recipe Builder experience being elevated to the next level, and providing a superior self-serve experience for our non-technical users within 6 months. 

On successfully helping us take the implementation experience to this next level, through our shared good work on setting up recipes, you will move to become a full-time Jr. Frontend Engineer as a Maker alongside Jose, Lucas and Hyder. With a unique and intimate experience of the user experience having walked in their shoes setting up many hundreds of automation recipes. 

Salary and job type

Salary: $33,000 a year

Job Type: Full-time

Location: Remote

We are looking for previous experience working with

• Strong understanding of HTML, CSS and the DOM (and being able to manipulate elements at will in the console)

• API experience, and specifically work in Postman; Consuming and commenting on internal APIs

• Vue 3 SPA (JS/TypeScript)

• Tailwind CSS (HeadlessUI)

• Applying a UI/UX focus to your development including UX research

What you bring to the table

• 0-2 years of industry experience in front-end development

• A developer who derives satisfaction from producing a genuinely useful product that improves the lives of others

• A customer-first mentality, with an instinct to imagine how users will react and interact

• Strong and precise communication and documentation skills, with a will to understand and be understood

• Prides themselves on writing highly readable, thoroughly tested code

• The personal organization skills and patience to manage multiple contexts as projects and features come together. A good dev can do things like: juggle tickets and Git branches, keep zero inbox, write notes for themselves to keep their small tasks straight, whip up shell scripts/test data to automate repetitive tasks

• A passion for being part of the startup journey and taking ownership of the company’s success

• A willingness to take initiative and enthusiasm to make an impact and take action

• Thrives in a highly collaborative environment and enthusiasm for being a team player

Bonus point if you

• Some prior experience applying PM experience or understanding, having worked a side-gig or built something from 0-1 on your own is a big plus

• Previous experience identifying and documenting bugs, and providing detailed reports to development teams for resolution

What we offer

• Flexible working hours and locations. Your success is measured on outcomes

• A culture of NO meetings where maker time and productivity is prioritized

• Excellent start-up culture with openness and inclusiveness

• True ownership and autonomy over your role and the impact on the company

• Prioritization of focus time and productivity 

• Your choice of technical setup and equipment

• Experienced founders with many years of successfully building product across multiple ventures

• Annual meetup as a team in New York City. *We have our Second Annual NYC off-site from November 18-22, 2024 and would love for you to join us!

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